2016 OT Seminar in 3 HR - USPS

2016 OT Seminar in 3 HR - USPS

Introduction Lesson 1 OT in 3 The 3 hr Seminar version Presented by D/Lt E J Betty Dysart, JN Operations Training Seminar 1 Introduction Lesson 1 Purpose of OT Personal Acquaint new members of USPS to:

Advantages of membership Opportunities for self through civic service, self-education & fellowship Update seasoned members to the changes Organizational Develop new members by encouraging involvement in USPS activities Identify potential leaders Operations Training Seminar 2 >> Introduction Lesson 1 Time Commitment & Expectations Seminar attendance - takes 3 hours Tailored for presentation at: GB meetings District Conferences

Time to actually learn material ? Way longer Up to YOU Operations Training Seminar 3 >> Introduction Lesson 1 Time Commitment & Expectations Reading assignments for homework Materials provided - on-line & downloadable OTP Manual Operations Manual Job Descriptions Bylaws Handouts Operations Training Seminar

4 >> Introduction Lesson 1 What You Will Learn Structure of organization The objectives & how it operates Relationship among levels Educational courses/seminars available Squadron/district Management Committees & Delegating Scheduling & Teambuilding Problem solving 4 required squadron actions Operations Training Seminar

5 >> Introduction Lesson 1 Some USPS History Four U.S. presidents commended USPS, for service to the nation & the American people. 1913: A Power Squadron organized within Boston Yacht Club in January 1913 1914: United States Power Squadrons founded February 1914 1945: USPS headquarters established - NJ & District organization developed 1982: Women admitted as members for first time Operations Training Seminar 6 >> What about Your

Squadrons History? When was Your squadron founded? Diablo 1958 ? _________________ ? Introduction Lesson 1 Whats the story behind Your Squadrons burgee ? To what district has it been assigned? District 25 ?_____________?

Operations Training Seminar 7 >> USPS Mission Statement Introduction Facing outward - - To promote recreational boating skills and boating safety through education, hands-on training and civic activities Facing inward - - while providing fellowship for USPS members Operations Training Seminar 8 >> The USPS Triangle

Introduction The graphic representation of USPS Mission Operations Training Seminar 9 >> Introduction Achievement Members Achieve The USPS Mission Through voluntary contributions - time & energy Teams of people with common goals Engaged in worthwhile activities for the common good Operations Training Seminar 10 >>

Be Operations Training Seminar 11 >> The Mission Triangle Introduction Self Education Learning from experienced instructors Material continually updated to keep members informed of latest developments Self-study Learning Guides are available on a variety of subjects related to boating

Operations Training Seminar 12 >> The Mission Triangle Introduction Civic Service Learning Lamp Operations Training Seminar 13 >> The Mission Triangle Introduction

Fraternal Boating Club A District 25 Cruise & Rendezvous Operations Training Seminar 14 >> Introduction Membership Is a Privilege Types of Membership & Requirements Active Willing and able to contribute time, energy & skills to USPS Accepted by Squadron ExCom All applicable entrance fees & dues paid Granted voting rights - If at least 18 years of age Sea Scout/Apprentice (Age 12 24) Honorary good for one year, ExCom bestowed

Corporate limited, approved by BOD only Operations Training Seminar 15 >> Introduction Categories - Service & Dues Service Categories Senior Member earned 5 merit marks Life Member earned 25 merit marks GB Member Emeritus earned 50 merit marks Dues Categories 25-Year Member member for 25 years Sustaining Member paid a lump sum equal to 20 times the then-current national dues

Operations Training Seminar 16 >> Introduction Memberships Many Benefits Intangible benefits: (the most important?) Knowledge & skills of seamanship, piloting & navigation, Life-long friendships, Self esteem, Developing individual potential On and On

Operations Training Seminar 17 >> Introduction Memberships Many Benefits Tangible benefits: On-the-water activities, Leadership opportunities & experience, Honing your management skill set, Discounts, ..this list is really long Operations Training Seminar 18 >> Introduction Some Tangible Benefits

These & more on USPS website Operations Training Seminar 19 >> Introduction The Officers National, district and squadron Elected or appointed Bridge (only 6) Commander (Cdr) Executive Officer (XO) Educational Officer (SEO) * Administrative Officer (AO) * Secretary (Secy) * Treasurer (Treas) * *

The assistants are elected as well Note OM Chapter 14 has list of common USPS abbreviations Operations Training Seminar 20 >> Introduction & Committees

General, Standing & Departmental Elected or appointed Chairs & Assistant chairs Committee Chairs are also officers Some committees in Ed Dept are known as Local Boards Rank is also an indicator of level at which the committee is serving: Squadron = Lt District = D/Lt National = R/C and Stf/C Operations Training Seminar 21 >> Merit Marks Introduction

For significant service related to achieving the USPS mission Only 1 MM possible in any given year Rewards of service are limitless, however, a MM is the only paycheck received Its vital to submit merit mark hours on a timely basis! HANDOUT #Operations 1 MM Criteria Guidelines Training Seminar 22 >> Introduction Merit Marks

Senior Member ?_________________? 5 merit marks Life Member ?_________________? 25 merit marks Operations Training Seminar 23 >> Recap USPS Mission What are the 3 sides of the Mission triangle? Introduction Self Education ?_________________________?

Civic Service ?_________________________? Fraternal Boating Club ?_________________________? Operations Training Seminar 24 >> Organization United States Power Squadrons The Organization Operations Training Seminar 25 >> Organizationally Organization

USPS Has 3 Levels Active Members may serve as elected or appointed officers, at all three levels of the USPS organization, simultaneously: Squadron District National Operations Training Seminar 26 >> Officers Organization Reviewing the Ranks Squadron

District National Cdr D/C C/C Department Lt/C D/Lt/C V/C Assistant 1st/Lt D/1st/Lt R/C Chairman Lt D/Lt R/C Asst Chairman ----------Stf/C Commander

Except for P/C/C Using highest active rank is always correct HANDOUT #Operations 2 Reviewing the Ranks Training Seminar 27 >> Ruling Body Squadron Membership Organization Squadron Members Responsibilities We the members: Decide the dues & fees to be assessed on

ourselves Adopt rules & bylaws to govern ourselves Adopt budget & charge officers to live within Elect our officers & some committees Most work is done through committees: elected and appointed Operations Training Seminar 28 >> (Typical) Organization Squadron Organization Squadron District Executive Officer

Past Commander HANDOUTOperations # 3 Training Squadron Chart Seminar 29 >> Executive Committee Organization Squadron Elected by Membership Policy Management Finances ExCom

Process applications for membership, Approves budget to be submitted to membership for adoption Approves Educational schedule - times & places for courses, seminars, programs on advice of SEO Operations Training Seminar 30 >> Executive Committee Organization Squadron Reports to Membership ExCom Designates depositories for

squadron funds on advice of Treasurer Makes appointments to Standing Committees advises Cdr on other appointments Hears reports of Committees Enforces the authority given it by the bylaws Institutes disciplinary proceedings Operations Training Seminar 31 >> Only 4 Actions - HAVE to Do Extracted from 2012 quote from then C/C John Alter, SN 1

Required Squadrons Actions Report to USPS HQ Elect Officers - 3 minimum OD-2 (Cdr, SEO, Secy/Treas) (OD-1 for district) 2 Offer a USPS approved boating course 3 4 File an IRS 990 (Don't mess with the IRS)

(Do whether you think you need to or not) Submit Merit Mark recommendations (for members who have earned them) By Whom Secretary HQ-800 SEO TR-1 Treasurer DB2000 Commander HANDOUT #Operations

3a Training 4 Required Actions Seminar 32 >> General Committees Organization Squadron Report to Membership General committees - Elected Auditing Nominating Rules Find these committees in Model bylaws, OM, Job Descriptions

Find Nominating Committee Seminar on LDCom website Operations Training Seminar 33 >> Standing Committees Organization Squadron Report to ExCom Standing committees - Appointed Budget & Finance Housing Law officer Planning Personnel Property Supply officer

In some Squadrons these 2 committees are departmental within the Treasurers Department Find in Bylaws, OM, Job Descriptions Operations Training Seminar 34 >> Organization Bridge Officers Squadron The Commander (Cdr): Ranking officer of squadron Responsible for its growth & vitality

A voting member of all committees except Auditing, Nominating & Rules Top Dog Appoints chairs to appointive committees Submits Merit Mark recommendations 1 of the 4 required HAVE to do actions Operations Training Seminar 35 >> Organization Bridge Officers Squadron The Commander (Cdr):

Delegates tasks & authorities as appropriate Trains / develops future officers Presides at all squadron meetings General membership & ExCom Voting Member: National meetings (GB & AM) & District meetings (Council & Conference) Appoints voting delegates to Conferences & GBs Operations Training Seminar 36 >> Lets take a Stretch Break Please be seated when you hear the bell END OF BREAK

Operations Training Seminar 37 >> Executive Department Organization Squadron Headed by - Executive Officer (XO) Committees Boat shows Cooperative Charting Legislative Liaison Public Relations Radio-Technical

Safety Vessel Safety Check These committees described in OM & Job Descriptions Operations Training Seminar 38 >> Executive Department Organization Squadron Executive Officer (XO) External functions of the squadron Member of all committees in XO dept. If Cdr absent, perform Cdr duties & functions Delegate tasks & authorities to train &

develop future officers Operations Training Seminar 39 >> Educational Department Organization Squadron Headed by - Educational Officer (SEO) Local Boards 1. Boating (LBB) 2. Advanced Grades (LBAG) 3. Elective Courses (LBEC)

4. Seminars (LBS) Class Chairs Instructors & Proctors Committees Teaching Aids Property & Supplies These committees described in OM -- some in USPS bylaws40 Operations Training Seminar >> Educational Department Organization Squadron Educational Officer (SEO) Manages the Educational Department,

Schedules courses, seminars Trains & certifies instructors Offer Boating Course on behalf of Squadron - Report via HQ800 1 of the 4 required HAVE to do actions Delegates tasks & authorities, to train & develop future officers Operations Training Seminar 41 >> Administrative Department Organization Squadron Headed by - Administrative Officer (AO)

Committees Boating Activities (Cruise & Rendezvous) Meetings & Programs Membership Membership Involvement Operations Training (Leadership Development) These committees described in OM & Job Descriptions Operations Training Seminar 42 >> Administrative Department Organization

Squadron Administrative Officer (AO) Internal functions of squadron Member of all committees in AO dept. If Cdr & XO absent, AO performs Cdr duties & functions Delegates tasks & authorities to train & develop future officers Operations Training Seminar 43 >> Secretarys Department Organization Squadron

Headed by - Secretary (Secy) Committees Computer Systems Editor (Newsletter) Historian Roster Telephone (Calling) The ENSIGN correspondent These committees described in OM & Job Descriptions Operations Training Seminar 44 >> Secretarys Department Organization Squadron Secretary (Secy)

Responsible for all the non-financial records Minutes, meeting notices, correspondence Official squadron member data (DB2000) Complete OD-2 (Officer Directory report) 1 of the 4 required HAVE to do actions Delegate tasks & authorities, to train & develop future officers Want to know more? Attend the new Secretarys Seminar Operations Training Seminar 45 >> Treasurers Department

Organization Squadron Headed by - Treasurer (Treas) Committees Property Officer Ships Store / Supply Officer These committees described in OM & Job Descriptions See OM Appendix H for list of How-to-Manuals - many committees - all 5 departments Operations Training Seminar 46 >> Treasurers Department Organization Squadron

Treasurer (Treas) Collect & disburse squadron funds Keep financial records Properly account for squadron funds & keep in proper depositories Work closely with Budget & Finance, and Auditing Committees File tax forms & returns - IRS 990, TR-1 1 of the 4 required HAVE to do actions Delegate tasks & authorities, to train & develop future officers Operations Training Seminar 47 >> Organization

USPS Districts Operations Training Seminar District 48 >> Organization USPS Districts District Organized geographically Purpose Inform & assist squadrons in area Communications link among squadrons & with Governing Board Each district has its own bylaws

Members are the squadrons within their geography Operations Training Seminar 49 >> Organization District 25 5 6 7 4 8 3 1. 2. 3.

4. 5. 6. 7. 8. District Carquinez Diablo Monterey Bay Peralta Redwood Sacramento San Joaquin Delta Santa Clara Create a HANDOUT of squadrons in your district Operations Training Seminar

50 >> Organization District Chart District District Chart very similar to Squadron Chart Supply Planning Budget & Finance Past District Commander

Squadron Commanders See page 1-3-2 of OTP Manual for District organization chart Operations Training Seminar 51 >> District Officers & Committees Bridge Officers Commander (D/C) Executive (DXO) Educational (DEO) Administrative (DAO) Secretary (DSecy) Treasurer (DTreas) Organization District

Standing Committees Budget & Finance Planning Educational Fund Law Personnel General Committees Auditing Nominating Rules District committees described in OM & Job Descriptions Operations Training Seminar 52 >> Organization

2 Types of District Meetings District 1 Council Meetings Board of directors relates to Squadron ExCom Conducts business between Conferences Operations Training Seminar 53 >> Organization 2 Types of District Meetings District

2 District Conference Membership meeting of the district Voting members Council members Squadron delegates all Past D/Cs Two per year Spring - elections & Change of Watch Fall - budget & educational Operations Training Seminar 54 >> Organization District Meetings District

Building Bridges Sharing ideas Attending Seminars Operations Training Seminar 55 >> Organization Our District Flag District Designed by D/Lt E J Dysart, JN With input from district council Operations Training Seminar 56 >>

Whos on the Governing Board? Organization National Squadron members one and all !! Chief Commander, Vice Commanders, Rear Commanders, members of national general committees (C/C V/C R/C) District Commanders, District Educational Officers Squadron Commanders (D/C DEO Cdr) Past Chief Commanders, Past Vice Commanders, Governing Board Members Emeritus (P/C/C P/V/C) Elected General Members (1 for each 600 members) Squadron delegates (1 for each 100 members)

Operations Training Seminar 57 >> Voting at National Meeting photos taken by National photographer Steve D. Erickson, JN Operations Training Seminar 58 >> Review Opportunities for Participation Operations Training Seminar 59 >> Review

Committee Review Educational Department has organizational units. Committees & ? _ _ _ _Local _ _ _ _Boards _? What officer rank are committee chairs & local board chairs Lieutenant ?________? Who appoints them ? _Commander _______? In the future, will your squadron - - - a. Fill all committees? b. Fill those needed? X Operations Training Seminar 60 >>

Review Lending a Hand Did you find any activities that interest you or in which you could use your knowledge and skills to lend a hand? Operations Training Seminar 61 >> Develop your plan Review Plan should include a schedule for taking the advanced grades & electives courses

Which seminars will you take? Interested in Boat Operator Certification? HANDOUT # 5 ED Courses, Seminars & Guides Operations Training Seminar . 62 >> Educational Opportunities

The Boating Course (ABC3) Advanced Grade Courses Elective Courses Guides Seminars & Webinars Boat Operator Certification On-the-water Training Operations Training Seminar Education Learning Lamp 63

>> Educational Opportunities Education We even have: Virtual Trainers for learning boating skills At trade shows, boat shows, AND classrooms In USPS, we have it all! Operations Training Seminar 64 >>

Education Advanced Grades 1. 2. 3. 4. 5. 6. Seamanship (S) Piloting (P) Advanced Piloting (AP) Junior Navigation (JN) Navigation (N) Senior Navigator (SN) All AGs Operations Training Seminar & 6 ECs

65 >> Electives Education Cruise Planning (CP) Engine Maintenance (EM) Instructor Development (ID) Marine Electrical Systems (MES) Marine Communications Systems (MCS)

Marine Navigation Systems (MNS) Sail (SA) Weather (WX) Operations Training Seminar 66 >> Additional Training Training Operations Training (OTP) Leadership Development (LDP) Leadership Training Trilogy LD101 LD102 LD103 Many self-education publications Squadron/district job descriptions

Parliamentary procedures Parliamentary Skit Presenters guides See OM Appendix H list Seminar of How-to-Manuals Operations Training 67 >> Membership Participation Staffing Educational Activities - SEO Internal & external XO

External Activities Involves working with agencies outside USPS - some relate to civic services AO, Secy, Treas Internal Activities Directly benefit members of USPS Not everyone says yes Operations Training Seminar 68 >> Why Members Decline Committee Positions Staffing Lack of knowledge Lack of time Individuals feeling of inadequacy

Monetary reasons Operations Training Seminar 69 >> Why Members Volunteer Staffing Self Fulfillment: Interesting work authority (power, influence, control), personal growth (knowledge, skills, attitude) Commitment: to USPS Part of organization

mission Loyalty: Part of organization to friends and/or organization (peer pressure to be involved) Recognition: Being useful / valued gaining attention, acceptance Operations Training Seminar 70 >> Why Members Volunteer Staffing 3 Fundamentals of Motivation

Recognition Money Feeling a part of organization Operations Training Seminar 71 >> Staffing Staffing Staffing is a key responsibility - - shared by all officers (Cdr + Lt/C + Lt) Nominating Committee - critical to ensuring nomination of qualified Bridge No activity should be undertaken without a solid understanding of position Operations Training Seminar

72 >> Staffing 101 Integrity Dependable Conduct Staffing Work habits Accustomed to hard work Follow through on tasks Adaptability Works well with others Tolerant of opinions of others Exhibit the desire for personal growth Enthusiasm

Positive attitude toward the procedures and policies of USPS Invent & reinvent Toward committee mission and Gracefully accept constructive goals criticism Operations Training Seminar 73 >> Job Descriptions Staffing Know & Understand A publication of the USPS Leadership Development Committee Staffing begins with accepting a job description

Parties involved need agreement Officers should be able to outline the Job their committee members take Operations Training Seminar 74 >> How Many is Enough? Staffing How large of a committee is needed to get job done? How would you know - what can you do? Discuss with departmental bridge officer Interview potential committee members inactive members & especially your friends Operations Training Seminar

75 >> Appointments Appointing people to the Right Job Not always an easy task Requires knowledge of their interests & skills Find a job that fits the member Your job is way easier if youve appointed well

Operations Training Seminar Staffing 76 >> Officers Develop Future Officers Staffing Get to know & listen to members Learn common values Their reasons for joining USPS Their expectations Level of satisfaction Results-oriented planning is key Operations Training Seminar

77 >> Management vs Leadership Whats the Difference? Staffing From leader skill set set the goals Manager skill set achieve the goals Manage Things -- Lead People Operations Training Seminar 78 >> Lets take a 10 min Break Please return when you hear the bell END OF BREAK

Operations Training Seminar 79 >> Two Concepts of USPS Policy Goals Participative Decision Making Developing leaders by sharing decision-making process Accountability for Achieving Goals Shared responsibility for decision- making leads to better goal achievement Bridge officers are expected to learn duties & responsibilities of district & national officers

Operations Training Seminar 80 >> USPS Interactive Process for Creating Committee Goals Goals USPS USPS DISTRICT DISTRICT SQUADRON SQUADRON COMMITTEES COMMITTEES INDIVIDUALCOMMITTEE COMMITTEEMEMBERS MEMBERS INDIVIDUAL

Operations Training Seminar 81 >> Planning for Goal Achievement Goals Planning begins by finding answer to 3 questions, for each of the specific tasks 1. Result you want to achieve? (what outcome, action, actors) 2. How will you gauge success of your efforts? (criteria, measurement) 3. When will result be realized? (time, date) HANDOUTOperations

# 7 Training Whats the Plan Seminar 82 >> Goals 5 Prelim Steps 5 Preliminary Steps to reach Goal 1 Analyze Present Situation 2 3 Determine

Obstacles List 4 Essential Inputs Operations Training Seminar 5 Utilize Available Information Build a Support Team 83 >> Build a Support Team

Goals Whose support you will seek in achieving goal ? Identify people, in & out of squadron List what assistance you will seek & for which task The RACI chart in your OT manual is a great tool Find it on LDCom webpages Operations Training Seminar 84 >> Goal Reality

Goals Establish goals in participatory plan Do a reality check with team Set a range of outcomes for routine tasks Think in terms of results desired If you cant measure it, you cant manage it. Operations Training Seminar 85 >> Drafting Personal Goals Goals

What do YOU want to accomplish? Any hurdles to overcome? Need a refresher or more knowledge/skill? Which of your goals can be met by doing committee work? Which by learning from other members? Which by study? Personal goals - - - Administrative, Community Service or Education based. What are YOUR goals? Operations Training Seminar 86 >> Planning Planning

If you dont know where youre going; any road will get you there Financial Plan I came to a fork in the road and took it Operations Training Seminar 87 >> Planning Planning

A Critical Skill Plans can be very broad Building bridges Cruises offered during the year 5 yr Course Calendar Plans can be very specific Seamanship lesson plans Boating Course faculty Designing a meetings flyer Operations Training Seminar 88 >> Innovation Planning Do you have an idea for doing something new & different to

achieve a goal or task? Can you make it work within the limits of presently available resources, including members willing to work on your idea. Operations Training Seminar 89 >> Innovative Planning Planning Produce change in the way things are done Something New Planning Worksheet 1. Innovative Concept Not the goal, but new idea for achieving a goal 2. Results Desired Goal to be achieved 3. Procedure Steps

4. Cost in Resources Operations Training Seminar 90 >> Cost-Benefit Analysis Planning Whenever innovative plan is under consideration, a COST-BENEFIT analysis is in order. For every step in planning procedure, cost of planned event is assigned Every cost in squadron resources is consideredpeople, time, facilities, money Does the squadron have the resources? Operations Training Seminar

91 >> Scheduling the Work Scheduling The squadron calendar - a vital tool for organization & scheduling For an entire watch year Published & available to all members Operations Training Seminar 92 >> Building Squadron Annual Calendar

Scheduling Refer to yearly Officers Calendar in Cdrs Kit Find in Cdrs Kit on LDCom Operations Training Seminar webpages 93 >> Building Squadron Annual Calendar

Scheduling Meetings - required by bylaws: National, District, Squadron Officer & Committee duties & tasks Deadlines: Roster, Newsletter, Merit Marks, USPS Educational Fund, Chapman Award, etc. All 4 of the Required HAVE to do actions Courses, Seminars Training Programs Squadron Special Events (cruises parties, etc.) District & National Special events (trainings) Operations Training Seminar 94 >>

Awareness of Change Finding Solutions The struggle to identify & adapt to change is on-going Squadrons not immune from penalties for ignoring signs When something no longer works - - - Its time to identify what has changed & adapt Operations Training Seminar 95 >> Adapting to Change

Finding Solutions MURPHYS LAW Whatever can go wrong will go wrong; at worst possible time Problem solving skills are required to meet goals in an ever changing world Operations Training Seminar 96 >> Finding Solutions Finding Solutions

When Results are Below Accepted Norm 1. 2. 3. 4. Identify the problem area Determine unsatisfactory performance level Define a reasonable, desired level Isolate difference between current & desired Operations Training Seminar 97 >> Finding Solutions

Finding Solutions When Results are Below Accepted Norm 5. 6. 7. 8. Brainstorm possible causes of problem Decide which causes are most critical Identify alternative solutions Evaluate proposed solutions: Estimate contribution to goal achievement, cost & feasibility 9. Make commitment to a plan HANDOUT # 9 Problem Solving Operations Training

Seminar 9 Step Process 98 >> Finding Solutions Team Performance Evaluation Ask yourself How well is my team performing? Are we meeting the goals of plan? If goals are not met, what problems need to be solved? Its like an audit Operations Training Seminar

99 >> Evaluation Model 7. Audit Re-audit 6. Implement Action Plan 5. Develop Solutions Finding Solutions 1. List Goals 2. Examine Results 3. Evaluate Progress c. Personnel failure? b. Resources inadequate?

4. Identify Weaknesses a. Are goals unrealistic? Operations Training Seminar 100 >> Finding Solutions Self Performance Evaluation Think about what you want to do What youve done so far What you need to do for personal growth Add your answers to the plan you were asked to develop

earlier Whether you aim high and make it, or settle for whatever comes your way Its up to you Operations Training Seminar 101 >> Communication Communication

Next topic communication 1. Form & function 2. Body language 3. Class exercise Operations Training Seminar 102 >> Electronic Media Communication Websites, SailAngle, E-mail & Social Guidelines Be explicit: state the matter clearly Be tactful Make criticism constructive, specific

Be pleasant Use USPS customs for correspondence Courtesy is always in order Be prompt in answering communications Operations Training Seminar 103 >> Organizational Decorum Communication Prestige, honor and respect - sound familiar? I do solemnly pledge to: Abide by the bylaws of the United States Power Squadrons Promote high standards of navigation and seamanship Maintain my boat and operate it legally Render assistance whenever possible

Conduct myself in a manner that will add prestige, honor and respect to the United States Power Squadrons. Operations Training Seminar 104 >> Body Language Operations Training Seminar Communication 105 >> Class Exercise

Communication Active Listening is a 2 Stage Process 1. Hearing 2. Understanding Try paraphrasing Do you mean. .? Are you saying.. .? Operations Training Seminar 106 >> Communication Alternate Approaches Learning & Recall

More than one way 2 Alternate routes to understanding A 1 B 3 C 4 D 5

6 E 7 Operations Training Seminar F 107 >> How we Remember Communication We remember approximately 20% of what we Hear 30% of what we See 50% of what we See & Hear 70% of what we Say (after learning)

90% of what we Say & Do Operations Training Seminar 108 >> The Rule of 4 Communication Communication 4 stage process Introduce, Present, Summarize, Verify 1. 2. 3. 4. Tell them what you are going to say, Say it,

Tell them what you just said, Get them to tell you what they heard. Operations Training Seminar 109 >> Homework Develop your Personal Plan Courses & seminars you want to take / teach Skills you have to offer & want to learn Actions needed / Self Performance Evaluation Reading assignment Materials on USPS website OT in 3 Handouts Exploring assignment all on the internet USPS website

SailAngle HANDOUT #10Operations Homework Assignments Training Seminar 110 >> Evaluation Your candid evaluation of this program is appreciated Please complete the form provided and turn it in Operations Training Seminar 111 >>

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