Achieving Success Through Effective Business Communication

Achieving Success Through Effective Business Communication

Achieving Success Through Effective Business Communication Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 1 Achieving Success in Todays Competitive Environment WritingClearly Clearly Writing Competingfor forJobs Jobs Competing SpeakingSkillfully Skillfully

Speaking ListeningCarefully Carefully Listening WinningCustomers Customers Winning Adaptingto toSituations Situations Adapting Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 2 Decision Decision Making Making

Problem Problem Awareness Awareness Productivity Productivity &&Work WorkFlow Flow Benefits Benefitsfor for Investors Investors Effective Effective Communication Communication Business

Business Relationships Relationships Employee Employee Satisfaction Satisfaction Professional Professional Image Image Persuasive Persuasive Marketing Marketing Prentice Hall, 2008 Business Communication Today, 9e

Chapter 1 - 3 What Employers Expect Organizing Ideas Ideas Organizing and Information Information and Presenting Coherently Coherently Presenting and Persuasively Persuasively and Listening Effectively Effectively Listening Communicating with

with Communicating Diverse People People Diverse Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 4 What Employers Expect Using Communication Communication Using Technology Technology Mastering High-Quality High-Quality Mastering

Speaking and and Writing Writing Speaking Practicing Practicing Business Etiquette Etiquette Business Communicating Communicating Ethically Ethically Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 5 Characteristics

of Effective Messages Practical information Factual information Concise and efficient information Clear expectations and responsibilities Persuasion and recommendations Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 6 Internal External Formal Planned Communication Among Insiders Planned Communication With Outsiders

Informal Communication Forms Casual Communication Among Employees Casual Communication With Outsiders Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 7 Formal Media Letters Flyers and bulletins Memos Faxes All-employees mailings

Informal Media Face-to-face discussions Telephone Voice messaging (voice mail) E-mail Instant messaging (chat) Informal Dialogues Characteristics: often no formal opening or closing first utterance often assumes a common reference to a previous interaction or issue conversations generally last only a few minutes Formal Communication

Information Vice President Manager Vice President Manager Manager Efforts at coordination Manager Instructions and directives President

Informal Networks E C K H Y G F D C E D C B F

H I Chain 11/18/2003 B A I Probability D K Gossip A J

J J A X D G B B I C Cluster F A Communication

Patterns Downward Upward Horizontal Grapevine Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 13 Organizational Charts Why Is Business Communication Unique? Globalization Globalization and andDiversity Diversity Information Information

Value Value Pervasiveness Pervasiveness of ofTechnology Technology Reliance Reliance on onTeamwork Teamwork New NewCorporate Corporate Structures Structures Communication Communication

Barriers Barriers Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 15 Globalization and Workforce Diversity Products Productsand andMarkets Markets Communication Challenges Business BusinessPartnerships Partnerships Communication

Opportunities Employees Employeesand andExecutives Executives Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 16 Increasing Value of Business Information Knowledge Knowledge Workers Workers Competitive Competitive Insights Insights

Prentice Hall, 2008 Customer Customer Needs Needs Business Communication Today, 9e Regulations Regulations and andGuidelines Guidelines Chapter 1 - 17 Pervasive Technology Communication Continuous Learning Competitive Advantage

Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 18 Evolving Organizations Tall Structures Flatter Structures Flexible Structures Corporate Cultures Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 19 Reliance on Teamwork Full-Time Assignments Temporary Projects Communication Issues

Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 20 Effective Communication Connect with Audience Minimize Distractions Use Audience Centered Approach Improve Communication Skills Give Useful Feedback Use Business Etiquette Prentice Hall, 2008

Business Communication Today, 9e Chapter 1 - 21 Connect with the Audience Communication Process Communication Barriers Mind of Your Audience Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 22 Communication Process 1 Sender Sender Has Has an

an Idea Idea 2 Sender Sender Encodes Encodes the the Idea Idea 3 Sender Sender Produces Produces Message Message Prentice Hall, 2008 8

4 Audience Audience Provides Provides Feedback Feedback Sender Sender Transmits Transmits Message Message Business Communication Today, 9e 7 Audience Audience Responds Responds to

to Message Message 6 Audience Audience Decodes Decodes Message Message 5 Audience Audience Receives Receives Message Message Chapter 1 - 23 Communication Barriers Noise and Distractions

Competing Messages Filtering of Messages Channel Breakdowns Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 24 The Mind of the Audience Business Messages Receiving Receiving Decoding Decoding Responding Responding Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 25

Receiving Messages Consider Consider Expectations Expectations Emphasize Emphasize Familiarity Familiarity Prentice Hall, 2008 Ensure Ensure Ease Ease of of Use Use Practice Practice

Empathy Empathy Business Communication Today, 9e Design Design for for Compatibility Compatibility Chapter 1 - 26 Decoding Messages Cultural Issues Individual Beliefs Language Issues Thinking Styles Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 27

Responding to Messages Memory Ability Motivation Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 28 Minimize Distractions Use Common Sense Practice Courtesy Respect Differences Insulate Yourself Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 29

Minimize Distractions Limit Messages Prioritize Messages Recognize Feelings Anticipate Reactions Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 30 Audience-Centered Approach The You Attitude Emotional Intelligence Focus Focuson onthe theAudience Audience

Learn LearnAbout Aboutthe theAudience Audience Care CareAbout Aboutthe theAudience Audience Relate Relateto tothe theAudience Audience Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 31

Build Communication Skills On-the-Job On-the-Job Training Training Communication Communication Classes Classes Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 32 Giving and Responding to Feedback Constructive ConstructiveFeedback Feedback

Process Process Focused Focused Prentice Hall, 2008 Outcome Outcome Focused Focused Destructive DestructiveFeedback Feedback Personal Personal Attacks Attacks Business Communication Today, 9e

Unclear Unclear Guidelines Guidelines Chapter 1 - 33 Observe Business Etiquette Respect Courtesy Common Sense Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 34 Communication Technology Internet Maintain Perspective

E-mail Voice Mail Boost Productivity Reconnect with People Mobile Computing Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 35 Ethical Communication True in Every Sense Includes Relevant Information Not Deceptive in Any Way Prentice Hall, 2008 Business Communication Today, 9e

Chapter 1 - 36 Unethical Communication Unethical Unethical Practices Practices Plagiarism Plagiarism Prentice Hall, 2008 Selective Selective Misquoting Misquoting Misinterpreting Misinterpreting Numbers Numbers

Business Communication Today, 9e Distorting Distorting Visuals Visuals Chapter 1 - 37 Ethical Dilemmas vs. Lapses Ethical Ethical Dilemma(choices Dilemma(choices are are not not wrong wrong or or right) right) Ethical Lapse(unethical)

Stakeholders Business Pressures Conflicting Loyalties Illegal Choices Difficult Tradeoffs Unethical Choices Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 38 Ethical Communication Individual Employees Code of Ethics

Corporate Management Policies and Structures Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 39 Legal and Ethical Behavior Promotions Promotions Contracts Contracts Employment Employment Prentice Hall, 2008 Business Communication Today, 9e

Chapter 1 - 40 Legal and Ethical Behavior Intellectual Intellectual Property Property Financial Financial Reporting Reporting Defamation Defamation Prentice Hall, 2008 Business Communication Today, 9e Chapter 1 - 41

Recently Viewed Presentations

  • Practice Dilemmas of Inclusion

    Practice Dilemmas of Inclusion

    Ethics and the early childhood educator: Using the NAEYC code. Washington, D.C.: National Association for the Education of Young Children. Fox, L., & Garrison, S. (2005). Helping children learn to manage their own behavior. What Works Brief, 7. Center on...
  • So your family is being posted to the U.S.? Canadian Military ...

    So your family is being posted to the U.S.? Canadian Military ...

    Metspouse - www.metforce.ca. Check out relocation benefits for spousal employment! Banking. discounted banking plans, competitive mortgage rates, special benefits such as the Integrated Relocation Program Mortgage Offer and the BMO Support Our Troops MasterCard which directly benefits Canadian ...
  • Blank Jeopardy - Precollege Programs

    Blank Jeopardy - Precollege Programs

    True or False Why Go? - 4 Points True Why Go? - 4 Points College is a good place to: Why Go? - 5 Points Meet new people & make great friends Play a sport, try an art class or...
  • NHS GREATER GLASGOW AND CLYDE WINTER PLANNING 2011/12

    NHS GREATER GLASGOW AND CLYDE WINTER PLANNING 2011/12

    NHS GREATER GLASGOW AND CLYDE WINTER PLANNING 2011/12 Grant Archibald Director Emergency Care & Medical Services Winter Planning 2011/12 Experiences/Learning from last year Challenges 2011/12 Response to challenges Winter Planning 2011/12 Experiences from 2010/11 Challenges for 2011/12 Response to Challenges...
  • Extra credit  Extra credit 1  ionic radii trends

    Extra credit Extra credit 1 ionic radii trends

    Arial Times Default Design ChemDraw.Document.6. Adobe Photoshop Image Extra credit Exploring biological functionality The biological nitrogen cycle Slide 4 Slide 5 Slide 6 Industrial Haber process (N2 -> NH3) Dinitrogenase model compound Oxygen binding in body You will make model...
  • Chapter 7 Body Systems

    Chapter 7 Body Systems

    Describe how nondisjunction can result in trisomy or monosomy and list some disorders that result from it. List some tools used in genetic counseling and explain how they are used to help clients. Describe how genetic disorders can be treated....
  • Chapter 1 - What is Economics?

    Chapter 1 - What is Economics?

    Chapter 1 What is Economics? ... 2005 * Macroeconomics Macro Macro comes from Greek word, makros, meaning "large" Macroeconomics Study of the economy as a whole Focuses on big picture and ignores fine details Lieberman & Hall; Introduction to Economics,...
  • Multimedia Learning Principles - wannapaklongdee #2

    Multimedia Learning Principles - wannapaklongdee #2

    Multimedia Principle. การใช้สื่อผสมในการนำเสนอ. ผู้เรียนจะเรียนได้ดีเมื่อมีการใช้ตัวอักษรและรูปภาพ มากกว่าการเรียนเพียงแค่ตัวอักษรเพียงอย่างเดียว