Becoming a Pro Mobile Applications Testing

Becoming a Pro Mobile Applications Testing

Becoming a Pro (II) IN Mobile Applications Testing Copyright [email protected] 1 Overview: Mobile APPS Categories Types Distribution/Installation/Logs Mobile Test Industry Standards Remote Device Access (RDA) Emulators Simulators Troubleshooting Guide App Risk Analysis Copyright [email protected] 2

Troubleshooting Guide Copyright [email protected] 3 Troubleshooting Guide Copyright [email protected] 4 Troubleshooting Guide Copyright [email protected] 5 Troubleshooting Guide Copyright [email protected] 6

Troubleshooting Guide Copyright [email protected] 7 Troubleshooting Guide Copyright [email protected] 8 Troubleshooting Guide Copyright [email protected] 9 Troubleshooting Guide Copyright [email protected] 10

Troubleshooting Guide Copyright [email protected] 11 Troubleshooting Guide Copyright [email protected] 12 Troubleshooting Guide AVD Copyright [email protected] 13 Troubleshooting Guide Copyright [email protected]

14 Troubleshooting Guide Copyright [email protected] 15 Troubleshooting Guide Copyright [email protected] 16 Troubleshooting Guide Copyright [email protected] 17 Troubleshooting Guide Copyright [email protected]

18 Troubleshooting Guide Copyright [email protected] 19 Troubleshooting Guide Copyright [email protected] 20 Troubleshooting Guide Copyright [email protected] 21 Troubleshooting Guide Copyright [email protected]

22 Troubleshooting Guide Copyright [email protected] 23 Troubleshooting Guide Clear App Cache And App Data : ANDROID Among the changes that happened between Android 5.0 and 6.0 is the placement of the buttons for clearing the app caches and data. Step 1: Head to the Settings menu. This can be done by tapping the cog icon in your notification shade. Step 2: Find Apps (or Applications, depending on your device) in the menu, then locate the app that you want to clear the cache or data for.

Step 3: Tap on Storage and the buttons for clearing the cache and app data will becomeCopyright available [email protected] 24 Troubleshooting Guide Clear App Cache And App Data : iOS Delete Safari Cache : 1. Press Settings > Safari 2. Scroll down and tap Clear History and Website Data. 3. Tap Clear History and Data. How to clean out your iPhone's memory: Remove file data 1. Tap Settings > General > Storage & iCloud Usage 2. Tap Manage Storage. Copyright [email protected]

25 Troubleshooting Guide Clear App Cache And App Data : WinPhone Internet Explorer (Windows Phone) Clearing Cache and Cookies 1. Tap the Internet Explorer live tile on the home screen. 2. Tap on the ellipses (...) at the bottom right. 3. Scroll down and tap settings. 4. Scroll down and tap delete history. 5. Tap delete to confirm. Wait a few seconds for the cache and cookies to clear. Copyright [email protected] 26 Troubleshooting Guide Clear App Cache And App Data : WinPhone 1. On the Home screen of

the BlackBerry smartphone TAP BROWSER. 2. Tap Menu key 3. Tap Options. 4. Scroll to the very bottom of the options list where there will be a section called Clear Browsing Data. 5. Select the desired options and choose Clear For more options http://support.blackberry.com/kb/artic leDetail?articleNumber=000003865 Copyright [email protected] 27 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM

PROBLEM TROUBLESHOOTING TROUBLESHOOTING Common Android USB Connection Problems One of the most often reasons for the Android USB connection problem is the faulty USB cable. They wear down very quickly, so make sure have a new and working one. the the computer computer doesn't doesn't recognize recognize your your plugged Android device

(your Android plugged Android device (your Android USB USB connection connection now now showing showing up) up) the the computer computer does does recognize recognize it it but but you you still can't access its memory (your

Android still can't access its memory (your Android USB USB connection connection not not working working properly) properly) either either the the phone phone or or the the computer computer hangs hangs up up after plugging in your device after plugging in your device

you you plug plug your your Android Android device device in in but but "nothing happens" (your Android "nothing happens" (your Android USB USB is is connected but now showing up or your connected but now showing up or your PC

PC is is not not detecting detecting phone) phone) you you plug plug your your Android Android device device in in but but Windows fails Windows fails to to install install necessary necessary drives drives so so you

you can't can't access access phone phone storage storage the the automatic automatic installation installation of of PC PC suite suite provided by provided by your your device's device's manufacturer manufacturer fails fails Copyright [email protected]

28 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Common Android USB Connection Problems Possible Solutions Restart your phone and your computer Update your phone Update your computer

Use debug mode Kill processes using task manager and try again ( Android App Killer ) Clean up your USB devices using USBDeview Copyright [email protected] 29 Troubleshooting Troubleshooting Guide Guide

COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Android Heating Problem Problems with the USB cable, charger or battery (Android battery overheating) You are using your phone too heavily (Android CPU heating) External conditions may impact your Android phone overheating too. There may be in fact a lot of possible reasons why

your Android phone keeps heating up. However, some reasons are much more prominent than others. Copyright [email protected] 30 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Common Android Heating Problems Possible Solutions Don't play games or shoot HD

movies when your phone is charging. Use Use some some Android Android heat heat control control app. app. Make Make sure sure that that only the only the features features you you need

need and and use use are are enabled. enabled. Get Get rid rid of of all all the the unnecessary unnecessary apps apps from from your your device. device. Use Use a

a good good protective protective case. case. Make Make sure sure your your phone isn't phone isn't exposed exposed to to external external heat heat (especially (especially direct direct sunlight). sunlight).

Make Make sure sure your your charger charger and and USB USB cable cable are are OK. OK. Is Is it it your your Android Android battery battery heating heating up up or

or CPU? CPU? Make Make sure sure to to know know the the answer. answer. Copyright [email protected] Don't enable a feature unless you are going to actively use it. Each feature, when enabled, consumes some CPU resources and overloads your phone in some way. If there are just too many such features enabled (in addition to useless apps running in the background), you device may quickly end up overheating.

31 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Common Android Wi-Fi Problems If you don't have the unlimited data plan, you must rely on the Wi-Fi connection almost entirely. It may become really frustrating if you are experiencing Wi-Fi problems on your Android phone at the moment when you really need to be

online. In most cases the reasons for Android Wi-Fi problems are very trivial and you can solve them within seconds. In 95% of cases the five (next slide) methods worked. In the remaining 5% the problem was very specific or software/hardware related Copyright [email protected] 32 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID

ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Common Android Wi-Fi Problems Possible Solutions Check Your Wi-Fi Settings and toggle ON/OFF Check Your Wi-Fi Router & Restart It Remove (Forget) The Wi-Fi Network & Add It Again Activate Smart Network Switch Use A Wi-Fi App (WiFi Analyzer)

Copyright [email protected] 33 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Flashlight Android App Problems The most often symptoms of problems with flashlight apps

include: One or more flashlight apps installed simply don't turn the flash on. They seem to work perfectly, but no flashlight comes from our Android device. One or more flashlight apps crash after installing so there is not even a chance to check if they really work. Generally, a flashlight app works but some of its specific options (e.g. Morse code) don't. Even though flashlight apps are generally great and very useful, they sometimes create problems Copyright [email protected] 34

Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Flashlight Android App Problems Possible Solutions Use an in-built flashlight app Try a different app Make sure that LED is checked in your flashlight app settings Update your

Android or look for an app which supports your Android version Download other free Android flashlight apps High-Powered Flashlight Flashlight by smallte.ch Flashlight by App Phobia Flashlight for Kindle Don't use many flashlight Android apps simultaneously Restart your phone Copyright [email protected] 35

Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Android Photo Contact Problems Even though Android phones are the most reliable devices, you may sometimes experience a few problems. One of the most often ones concern contact photos. We want them to appear but they just won't do it. We want them to be in

high quality, but they will appear downsized and pixelated. There are three main issues with Android contact photos: 1. Facebook contact picture sync problem 2. Poor quality of contact photos after syncing back 3. Problems with assigning many different contact photos to a greater number of contacts Copyright [email protected] 36 Troubleshooting Troubleshooting Guide Guide

COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Android Photo Contact Problems Possible Solutions Make sure you REALLY synced contacts Use an app designed specifically for syncing contact photos Manually assign pictures if it's just about a few people Use an app

Contact Photo Sync Use Contact Photo Finder Copyright [email protected] 37 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM PROBLEM TROUBLESHOOTING TROUBLESHOOTING Memory Problems With Android Memory problems with

Android are quite popular especially among users of a bit older phones (and older versions of Android) Android phones after a couple of months begin to display tons of different notifications, such as, memory full problem (or memory low) or memory card problem and much more. Copyright [email protected] 38 Troubleshooting Troubleshooting Guide Guide COMMON COMMON ANDROID ANDROID PROBLEM

PROBLEM TROUBLESHOOTING TROUBLESHOOTING Memory Problems With Android and Possible Solutions Back Up Photos To The Cloud (Settings > Back up & sync >TURN ON Turn cellular data backup (Google Photos>swipe right >Click on Free up space Save Photos To Memory Card (Storage > set to SD card. Transfer Apps To SD Card

Backup your phone & restore it Copyright [email protected] 39

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