Families, Welfare and Work - Citizens Advice Teignbridge

Families, Welfare and Work Afzal Rahman Policy Researcher, Citizens Advice

[email protected] uk About Citizens Advice Independent charity

Advice, information and support 2,900 locations across England and Wales

Online, phone and face to face advice. Last year: We helped over 2.7 million people

People sought our help with 6.2 million issues

People visited our website 36 million times - 11 million of those visits were to view benefits pages

Unique data Insight into policy impacts Citizens Advice Issue by day June 2016

If our advice helps people find a way forward... ...our policy and advocacy work addresses the underlying cause of the problem

4 Income security 5

PIP Tribunals 7

8 9 10

11 12

Mandatory reconsiderations 13

14 15 16

Putting this into practice with Universal Credit

18 Our tactics New partnership intelligence role Proactively share our insight

Monthly briefings Working with specific UC teams Monitoring research Policy work focused on insecurity, including in-work conditionality and

health and work Working with local Citizens Advice 19

A local and national issue http://cita.maps.arcgis.com/home/webmap/viewer.html?webmap=9db43 71b72504644afd58f564a79be1e

20 Jades story

21 Presented by: Afzal Rahman Date: 14th July 2016

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