Maintain the security of premises and property

Maintain the security of premises and property

MAINTAIN THE SECURITY OF PREMISES AND PROPERTY D1.HSS.CL4.02 Slide 1 Maintain the security of premises and property This Unit comprises seven Elements: Patrol premises Respond to fire and other alarms Respond to security threats

Respond to emergency situations Monitor security alarms Manage pyrotechnic displays Fulfil administrative responsibilities Slide 2 Assessment Assessment for this unit may include: Oral questions

Written questions Work projects Workplace observation of practical skills Practical exercises Formal report from employer/supervisor Slide 3

Element 1 - Patrol premises Performance Criteria for this Element are : Prepare to undertake patrol of the premises Undertake patrol of nominated sections and areas Monitor security of premises and property Identify potential threats, risks and suspicious circumstances Slide 4

Prepare to undertake patrol Patrol types: Perimeter patrol Fire patrol Personnel safety patrol Internal security patrol Slide 5 Prepare to undertake patrol Also:

Targeted observations Escort of persons Escorting and carrying valuable items Responding to requests and alarms Slide 6 Prepare to undertake patrol Update knowledge regarding:

Location of security concerns, threats or issues Evacuation and emergency procedures Notes, logs and reports from previous patrols Slide 7 Prepare to undertake patrol Check operational readiness of items: Read system logs Security systems and alarms

Perform self-tests Complete necessary paperwork to record checks made and report deficiencies, damage or malfunctions Slide 8 Prepare to undertake patrol Gather necessary tools and equipment: Your identification Pen and note book

Torch/flashlight PPE Keys/cards Comms devices (Continued) Slide 9 Prepare to undertake patrol

Duty/utility belt which can carry: Holders for pager, flashlight and asp Pouch for handcuffs, medical and camera Holster for comms and pistol Holders for keys, camera, knife and extra clips of ammunition OC spray carrier Slide 10 Prepare to undertake patrol Commonly used comms equipment: Hand-held radios Comms set with headset

Landline phones Cell phones Pagers PA systems Megaphones Slide 11 Prepare to undertake patrol

Personal presentation: Guests infer competency from the way you look Check appearance before going on patrol Wear all the uniform provided Wear a name tag Make sure items are clean and in good repair

Wear clip on neck ties Slide 12 Prepare to undertake patrol Plan the patrol route: Based on identified need and previous events To reflect venue workload and operations To address known issues, risks and threats Be unpredictable

Prioritize work required Lodge a patrol plan, if required Slide 13 Prepare to undertake patrol Check patrol vehicle: Fuel Lights

Comms should have two options Support resources first aid kit, fire extinguisher Locks Slide 14 Prepare to undertake patrol Reporting: Should occur where items are damaged, faulty, malfunctioning or missing

May occur verbally, in written form or online May also require items to be removed from service and tagged Slide 15 Prepare to undertake patrol Notifying commencement of patrol: Advise control room or supervisor Give names of security officers Identify type, nature and objectives of patrol

Describe route to be taken State expected duration Enquire if there are any special requirements or tasks Slide 16 Undertake patrol Main role of security is: Identification

Notification Containment Slide 17 Undertake patrol Basic patrol requirements: Patrol nominated areas Provide a visible presence Check doors and areas

Communicate Observe Act in response Slide 18 Undertake patrol Interact with others when on patrol: Guests

Other employees Emergency services Slide 19 Undertake patrol Record observations made: Share observations with others Take and refer to notes Complete internal reports to reflect the observations

made Slide 20 Undertake patrol Test security systems as part of the patrol: Inspect for damage Run system check Conduct active checks Slide 21 Undertake patrol When communicating:

Follow venue communication protocols User the phonetic alphabet to ensure clarify of messages Slide 22 Monitor security Ensure access points are secure: Check ALL points no exceptions. Do not become complacent Physically check doors and windows

Note any changes since last patrol in the position of vehicles, dirt and dust, items which may indicate intruders or illegal activity Slide 23 Monitor security Confirm operation of security systems: Panel checks Visual confirmation Camera checks

Security lighting checks Active tests Slide 24 Monitor security Know your venue alarms and tones, for example: Stage 1 Stage 2

Stage 3 Slide 25 Monitor security Monitor health and safety issues: Be alert to their presence Respond as appropriate: Investigate Activate alarm (notification) Remove the problem or secure the location Record and report Slide 26 Identify potential threats, risks and suspicious circumstances

Reasons to recognise problems and issues: Provides basis for response Indicates security failure Indicates potential for an incident (past or future) Enables preventative action to be taken Helps maintain overall security of the venue Slide 27

Identify potential threats, risks and suspicious circumstances Situational Awareness = knowing: What the situation is normally like when everything is safe and secure If it is changing How it is changing Why it is changing

The threat presented by changing circumstances Slide 28 Identify potential threats, risks and suspicious circumstances Situational Awareness relies heavily on: Keeping eyes and ears open Analysing everything: What was it? Why did it happen? What does it mean? Slide 29 Identify potential threats, risks and

suspicious circumstances Situational Awareness is the basis for: Determining threat situations Identifying action needing to be taken Identifying what is normal and things are not normal Prompt and effective responses Slide 30 Identify potential threats, risks and

suspicious circumstances Threats and risks to be alert for indicators of potential for, or actual occurrence of: Flood Fire Gas leaks Intruders Vandals

(Continued) Slide 31 Identify potential threats, risks and suspicious circumstances Assailants Intoxicated persons Excess patron numbers Suspicious vehicles, persons or items

Suspicious packages Public presence of classified or confidential material (Continued) Slide 32 Identify potential threats, risks and suspicious circumstances Power failure Riots and demonstrations

Chemical spills Faulty or broken equipment including broken glass Absence of required safety or warning signs Animal attack Slide 33 Identify potential threats, risks and suspicious circumstances

Examples of suspicious persons: People who are where they should not be Drivers who get nervous when you say you will search their vehicle People who do not have: Proof of age if seeking entry to licensed area Room key/card if found in accommodation areas (Continued) Slide 34 Identify potential threats, risks and suspicious circumstances

Workers who you do not know Patrons who appear anxious when you approach Window shoppers Slide 35 Identify potential threats, risks and suspicious circumstances Unusual or suspicious situations or occurrences: Unlocked doors and windows

Unsecured stock and equipment Active alarms Changes to routine whatever that might be (Continued) Slide 36 Identify potential threats, risks and suspicious circumstances Items in the wrong position

Unattended items Broken windows, locks, doors Suspicious vehicles Suspicious telephone calls Slide 37 Identify potential threats, risks and suspicious circumstances Response to an identified situation:

Report it, notify others and get help: Make immediate verbal report Report to designated person Provide relevant details Reporting MUST take priority over any other response you must get help moving towards you Slide 38 Identify potential threats, risks and suspicious circumstances Possible additional response options or actions: Investigate Activate alarms

Initiate evacuation Implement EMP requirements (Continued) Slide 39 Identify potential threats, risks and suspicious circumstances Move people to safety Limit adverse impacts

Monitor and observe Continue reporting and updates Prepare for arrival of emergency services or others Slide 40 Identify potential threats, risks and suspicious circumstances EMP = Emergency Management Plan: Plan for action in the event of various emergencies Identifies possible emergencies the venue

will face Contains detailed plans for an effective response to each Allocates specific responsibilities to individual staff Shows sequence or priority of actions Training and drills should underpin the EMP Slide 41 Summary Element 1

When patrolling premises: Prepare for the patrol Determine the objectives and tasks for the patrol Obtain and check equipment needed Stay alert and maintain Situational Awareness Focus on identification, notification and containment

Interact with others Slide 42 Summary Element 1 Record observations Test security systems as required Stay in contact Adhere to venue communication protocols

Check security of access points Confirm operation of security systems and alarms Slide 43 Summary Element 1 Identify and report health, safety and welfare issues Be alert to identifying, reporting and responding to risks, threats and suspicious circumstances

Never place yourself in danger Slide 44 Element 2 -Respond to fire and other alarms Performance Criteria for this Element are: Establish nature and location of alarm Contact emergency services Contact management as appropriate Ensure access and assistance to emergency services

upon their arrival Provide first response assistance Re-set alarms in-line with designated authorisations to do so Slide 45 Establish nature and location of alarm It is important to establish nature and location of alarms as it is the basis for: Knowing what is happening

Contacting emergency services Initiating first response Internal notifications EMP decisions Assessing threats posed Slide 46 Establish nature and location of

alarm Two questions must be answered when you identify an alarm has been activated: What has triggered the alarm? Where is the alarm indicating the emergency exists? Slide 47 Establish nature and location of alarm Use venue knowledge: Be able to interpret panel indicators

Know what different audible alarms sound like and what they mean Understand the different stage levels of alarms (where applicable) Slide 48 Contact emergency services Standard practice is to contact emergency services when an alarm activates. Emergency services are: Fire Police

Ambulance Regional authorities, as appropriate. Slide 49 Contact emergency services Ways to contact emergency services: By landline or cell phone Using direct line

Notify management Activate an alarm Slide 50 Contact emergency services Emergency services telephone numbers: Know them in advance National or local number? Post numbers near telephones Enter into cell phones

Enter into speed-dialing Slide 51 Contact emergency services When telephoning to report an emergency: Identify yourself, position and venue location Say you want to report an emergency Describe the emergency

Be guided by the operator Give location of the emergency Slide 52 Contact emergency services Identify threat Identify numbers involved Describe relevant local factors

Advise approach/entrance Advise what you think is required Do not hang up until told to do so Slide 53 Contact management When contacting management to inform of an emergency: Do it immediately

Choose a verbal contact option Do two things at once Slide 54 Contact management When you have made contact with management: Give your name Advise you are reporting an emergency Explain type of alarm and emergency

Provide location of emergency (Continued) Slide 55 Contact management Use any internally approved codes to facilitate communication Advise of action already taken Advise what you are doing now and will do next

Request direction, if needed Slide 56 Ensure access and assistance to emergency services Someone must be sent to meet emergency services on their arrival. This person should: Know about the emergency and its location Be able to provide all necessary information to assist emergency services address the emergency

Be someone with authority to give orders to staff Slide 57 Ensure access and assistance to emergency services Clearing access for emergency services may include: Moving establishment vehicles Asking others (including taxis) to move their vehicles Unlocking gates and barriers

Preventing others parking where emergency vehicles are expected Clearing away tables and other items/furniture Asking people to move away Slide 58 Ensure access and assistance to emergency services When asked by emergency services to assist: Indicate immediately if you can or cannot

Clarify what is required Do it Move away when finished unless extra help is required Do not interfere with emergency services workers let them do their job. Slide 59 Provide first response assistance The EMP will provide direction about what to do but sometimes you have to make on the spot decisions which should be based on: Circumstances at the time

Number of people Type of threat Staff available Resources available Slide 60 Provide first response assistance Remember three Golden Rules when providing first response:

Never put yourself in danger Contact help as soon as possible Saving lives is the priority Slide 61 Provide first response assistance Generic requirements/first responses: Follow plans Respond immediately

Check others have been notified Stay calm Take action Monitor and provide updates Slide 62 Provide first response assistance Action to take may include:

Tell other staff what to do/not do Start evacuation Activate alarms Restrict access (Continued) Slide 63 Provide first response assistance

Close doors and windows Turn off air conditioning Fight fires Alert guests Provide first aid Move people to safety

(Continued) Slide 64 Provide first response assistance Limit impact or damage Shut off supply valves Close/lock doors and windows as required Open doors and windows as required Slide 65

Provide first response assistance In relation to fire-fighting equipment: Obtain in-house training Know the differences between extinguishers, what they are used for and how to operate them Know locations of: Hoses and reels Sand buckets Fire blankets Slide 66 Provide first response assistance

Fire fighting equipment: Extinguishers: Water, foam, powder, carbon dioxide Reels and hoses Fire blankets Sand buckets Slide 67 Provide first response assistance Chain of command:

Identifies positions within the venue to respond to an emergency Attaches responsibilities to each position Provides best way to respond to or manage an event Slide 68 Provide first response assistance Chief Warden: Ascertains nature of emergency and determines action

Ensures emergency services have been notified Advises Area Wardens Initiates evacuation if required Briefs emergency services on arrival Follow directions from emergency services Slide 69 Provide first response assistance

Communications Officer: Ascertains nature and location of emergency Notifies appropriate personnel Transmits and records instructions to others Records details of action taken Slide 70 Provide first response assistance Area Wardens:

Commence evacuation and implement emergency procedures in their area warden Communicate with Chief Warden Direct Wardens Provide ongoing and updated advice to Chief Warden Provide list of these to be accounted for

Confirm persons accounted for Slide 71 Provide first response assistance Wardens: Take place of Area Wardens if they are absent Notify emergency services Conduct searches Facilitate evacuation

Control people at evacuation assemble points Operate fire-fighting equipment warden Slide 72 Provide first response assistance First Aid Personnel: Report to Wardens Assist in removal of impaired persons

Render first aid Communicate with Area Wardens regarding action taken Record first aid provided Slide 73 Re-set alarms In relation to resetting alarms: Obtain necessary training

Follow internal protocols Test the alarm when it has been reset (Continued) Slide 74 Reset alarms Only reset an alarm when directed to do so by authorised person Never turn off an alarm until directed to do so by authorised person

Compete required documentation Slide 75 Summary Element 2 When responding to fire and other alarms: Respond promptly Never assume an alarm is a false alarm Identify nature and location of alarms

Notify others immediately internally and externally Get help moving your way as soon as possible Put notifying others and obtaining assistance before taking other first response action Slide 76 Summary Element 2 Never put yourself in danger Put safety of people before safety and security of

property Facilitate arrival and access of emergency services Provide first response action in accordance with training, resources available and common sense Reset alarms in accordance with house protocols Never reset or turn off an alarm until specifically told to do so by management or another appropriate person Slide 77

Element 3 - Respond to security threats Performance Criteria for this Element are: Manage patrons who are displaying inappropriate behaviour Secure areas that are identified as being unsecured Respond to suspicious packages Respond to bomb threats Slide 78

Manage patrons displaying inappropriate behaviour You must manage patrons who display inappropriate behaviour: The interpretation of inappropriate behaviour may vary: Between properties Between different sections of the same venue At different times of the day Slide 79 Manage patrons displaying inappropriate behaviour Inappropriate behaviour includes: Aggressive, rude and anti-social behaviour

Arguing Refusing to leave Intoxication Intimidation (Continued) Slide 80 Manage patrons displaying inappropriate behaviour

Violent behaviour Swearing and abusive language Improper or unacceptable dress Too many guests in a room Excessive noise Slide 81

Manage patrons displaying inappropriate behaviour Responses to inappropriate behaviour: Move close and look in the direction Speak to those involved ask them to modify language and/or behaviour Move people Advise patrons what is required (acceptable and unacceptable)

Communicating with supervisor Slide 82 Manage patrons displaying inappropriate behaviour Other considerations: Nip it in the bud Do not rely or act on hearsay evidence You are NOT a Police officer Slide 83

Manage patrons displaying inappropriate behaviour You are not a Police Officer: You do not have the same rights Power and authority comes from uniform and attitude Responses can be limited to: Containing the situation Calling for assistance Protecting and defending Slide 84 Manage patrons displaying inappropriate behaviour

In relation to making a citizens arrest: Dont! Delay the person instead until Police arrive: Engage them in conversation Ask them questions Give them a drink or snack Ask them to wait Slide 85 Secure unsecured areas Unsecured areas and items: Areas which are open but should be closed

Areas unlocked which should be locked Open windows Closed areas where alarms have not been activated Areas where lighting is on but should be off (Continued) Slide 86 Secure unsecured areas

Areas where lighting is off but should be on Tempting targets Sites of previous breaches Unattended items Valuable items too close to doors (Continued) Slide 87

Secure unsecured areas Items located in the wrong (or an unusual) place Items overlooked by staff at end-of-shift Things which have not been properly put away Goods left by suppliers or delivery drivers Times when shift is changing

Areas not covered by security systems/CCTV. Slide 88 Secure unsecured areas Responses to unsecured areas or items: Report the situation immediately Seek assistance if required Determine if alarm needs to be activated Take action to prevent further loss or damage

(Continued) Slide 89 Secure unsecured areas Secure areas as much as possible Preserve the scene Take details of witnesses Take notes, photographs or video of your observations

Slide 90 Respond to suspicious packages It is vital: You look actively for suspicious packages You respond immediately to them Slide 91 Respond to suspicious packages Always err on the side of caution if you believe you have identified a suspicious package. This should involve: Notifying management

Moving people away Contacting authorities Slide 92 Respond to suspicious packages Response to suspicious package: Do not touch it Try to identify owner Contact police or management in accordance with

house protocols Evacuate people Turn off electronic equipment Slide 93 Respond to suspicious packages Additional points to consider: There is no definition of a suspicious package Leave action and decisions to the experts

Emergency services will know what to do It is better to be safe than sorry Terrorists rely on your lack of observation and inaction Slide 94 Respond to bomb threats If you receive a bomb threat: Stay calm

Listen attentively Use a Bomb Threat Checklist to record details Slide 95 Respond to bomb threats Details to pay attention to: Background noises Caller details Call details

Bomb details Slide 96 Respond to bomb threats After taking the bomb threat telephone call: Speak with management or the designated venue person Talk to them so others cannot overhear Stay calm and speak clearly

Start evacuation Never think the call was a hoax Slide 97 Summary Element 3 When responding to security threats: Respond promptly nip problems in the bud Obtain first-hand information wherever possible Be proactive

Remember you are not a police officer Avoid making arrests Never put yourself in danger Slide 98 Summary Element 3 The safety of people takes priority over safety of property

Take action to secure unsecured areas and items Limit any adverse impacts or damage Respond positively to suspicious packages Treat all bomb threats as genuine Slide 99 Element 4 - Respond to emergency situations Performance Criteria for this Element are:

Identify the nature and scope of the emergency Contact emergency services Implement the Emergency Management Plan for the premises Provide first response assistance Maximise security of premises and property during the emergency Slide 100

Identify nature and scope of emergency When an emergency occurs you must: Identify nature and scope so you can: Pass on information to others Determine action to take Slide 101 Identify nature and scope of emergency Hotels are unique locations for emergencies: Open 24/7 People may have been drinking alcohol

Guests may not be familiar with their environment They may be asleep May be spread over a large and diverse range of areas Slide 102 Identify nature and scope of emergency Emergency situations can include: Fire

Medical emergency Gas leak Bomb threat Hostage situation (Continued) Slide 103 Identify nature and scope of emergency

Chemical spill Robbery Deranged customers Flood Power failure Slide 104 Identify nature and scope of

emergency To determine scope of the emergency: How many people are involved or in danger? Who is available to assist? Can you deal with the situation on your own? (Continued) Slide 105 Identify nature and scope of emergency

What are others doing? How are others behaving? What other factors could impact or make matters worse? Always adopt worse case scenario. It is best to call for help before taking any other action Slide 106 Contact emergency services Ways to contact emergency services:

By landline or cell phone Using direct line Notify management Activate an alarm Slide 107 Contact emergency services Emergency services telephone numbers: Know them in advance National or local number?

Post numbers near telephones Enter into cell phones Enter into speed-dialing Slide 108 Contact emergency services When telephoning to report an emergency: Identify yourself, position and venue location

Say you want to report an emergency Describe the emergency Be guided by the operator Give location of the emergency Slide 109 Contact emergency services Identify threat

Identify numbers involved Describe relevant local factors Advise approach/entrance Advise what you think is required Do not hang up until told to do so Slide 110

Implement Emergency Management Plan You must discharge the roles and responsibilities for your position if an emergency arises as stated in the EMP. Pre-requisites for doing this are: Read and understand plans Clarify anything you are unclear about Talk to others Take part in training and drills Slide 111

Implement Emergency Management Plan Follow EMP where applicable but use common sense. If you need to depart from the plan: Seek approval Aim for greatest good for the greatest number Notify chain of command of action taken and/or action to be taken Slide 112 Implement Emergency Management Plan

Important actions: Act quickly Activate alarm Notify emergency services Contact internal persons Slide 113 Implement Emergency Management Plan You should next:

Implement your EMP role Assist others Perform first response activities Evacuate those in danger Slide 114 Implement Emergency Management Plan You may be required to wear nominated clothing when an emergency is declared to indicate they are staff at the

venue and what their role is. Clothing may include: Colour-coded hard hats Colour-coded vests Slide 115 Implement Emergency Management Plan Follow chain of command directions: Promptly Completely

Without question, unless there is good reason not to do so Slide 116 Implement Emergency Management Plan When giving instructions in an emergency situation: Know what you are talking about Speak clearly, calmly but with authority Do not panic

Try not to shout (Continued) Slide 117 Implement Emergency Management Plan Exude confidence Repeat directions/instructions Use hand signs/signals

Show instead of just telling Slide 118 Implement Emergency Management Plan Notify changed circumstances when implementing EMP: Changes in environment Changes in numbers involved or impacted on Failure or success of first response activities

Unexpected behaviour Slide 119 Implement Emergency Management Plan When responding to direction given by chain of command: Never blindly obey Use common sense Refuse to comply where good reason to do so exists

Advise chain of command of reasons Slide 120 Implement Emergency Management Plan Safety of people is the priority, so for example: Move people rather than fight the fire Save a person instead of an animal Protect people instead of recovering a vehicle Slide 121

Implement Emergency Management Plan When emergency services arrive they take control. If you can help: Ignore EMP requirements at their direction Follow emergency services worker directions Tell them of any special knowledge or skills you have Leave if you cannot help

Support rather than provide first-line response Slide 122 Provide first response assistance First response must always: Be training-based Reflect the nature and requirements of the specific emergency Slide 123 Provide first response assistance Generic first response requirements:

Follow the plan Respond quickly Check others have been notified so you know help is on the way (Continued) Slide 124 Provide first response assistance Stay calm

Take action see following slides Continue to monitor the situation and provide updates Slide 125 Provide first response assistance First response actions could include: Instruct/direct staff Initiate auxiliary power Record what is happening

Assist patrons (Continued) Slide 126 Provide first response assistance Provide advice and direction Conduct room and venue searches Rescue people where safe to do so

Initiate evacuations Confirm areas have been searched and are clear (Continued) Slide 127 Provide first response assistance Activate alarms Alert patrons and guests

Provide first aid Move people to safety Limit damage or harm (Continued) Slide 128 Provide first response assistance Close supply valves and turning off power Close doors and windows to stop air supply to fire

Open doors and windows to disperse gas and toxic fumes Prepare for emergency services arrival Assist emergency service workers Slide 129 Maximise security during emergency Action to maximise security during an emergency will include:

Contain the situation Restrict access Re-locate items Control access and exit points (Continued) Slide 130 Maximise security during emergency

Move among and talk to people Key off elevators Reverse direction of escalators Provide a physical presence Obtain additional assistance if required (Continued) Slide 131

Maximise security during emergency Verbally direct people: Where to go or not go What to do or not do Use loud hailer or PA where necessary Check CCTV coverage Verify alarms are operational Slide 132

Summary Element 4 When responding to emergency situations: Never put yourself in danger Establish the nature and scope of the emergency Contact the emergency services as appropriate Notify internal personnel as required Make sure you have participated in emergency and evacuation training and drills

Implement relevant EMP Slide 133 Summary Element 4 Activate alarms as appropriate or necessary Use common sense Adhere to chain of command protocols

Respond quickly Give clear directions to guests Safety of people takes priority over property Slide 134 Summary Element 4 Perform search and rescue tasks Take action to maximise security of premises and property

Regular and effective communication is critical Slide 135 Element 5 - Monitor security systems Performance Criteria for this Element are: Report and record system alerts and malfunctions Verify the setting and operational effectiveness of all security systems and energy management systems Maintain activity logs as required

Take follow-up actions in response to system indicators, as necessary Re-set alarms in-line with designated authorisations to do so Slide 136 Report and record system alerts and malfunctions Five tasks in monitoring security systems: Reporting alerts Recording alerts

Verifying operation Following-up Resetting alarms Slide 137 Report and record system alerts and malfunctions An alert can mean there is: Problem or issue

Security threat Emergency Some out of control situation Slide 138 Report and record system alerts and malfunctions Alerts may be: Audible alarm

Flashing light or strobe Combination siren and strobe Flashing light on control panel Audible signal on control panel Vision on monitor from CCTV Slide 139 Report and record system alerts

and malfunctions Reporting an alert/alarm: Notify emergency services Advise internal staff Notify management Contact external security company Slide 140 Report and record system alerts and malfunctions

You MUST respond to all alarms. NEVER assume an alarm is a false alarm. Slide 141 Report and record system alerts and malfunctions Options for documenting alerts/alarms: Paper-based system or format Electronic register, log or files Audio recordings Slide 142

Report and record system alerts and malfunctions Details to record: The specific alert/alarm which has activated Day and date Time Location (Continued)

Slide 143 Report and record system alerts and malfunctions Type of initiation device Action taken Outcome of the alert/alarm Slide 144 Report and record system alerts and malfunctions Possible causes of false alarms:

Insects, pests and animals Power and/or telecommunications failure Power surges Wrong installation Weather (Continued) Slide 145

Report and record system alerts and malfunctions Poor maintenance Unsuitable equipment Old equipment Hanging objects near sensors Drafts and breezes including air conditioning

Operator error Slide 146 Verify settings and operation of security system Settings of systems may refer to: Sensitivity Concentrations Luminescence

(Continued) Slide 147 Verify settings and operation of security system Volume/s Coverage Verifying = comparing requirements to actual settings. Slide 148 Verify settings and operation of security system Verifying operational effectiveness of systems:

Providing regular maintenance Observing and monitoring control panels and systems Running system self-diagnosis checks (Continued) Slide 149 Verify settings and operation of security system Generating system print-outs

Conducting active testing Following manufacturers instructions Paying an external business to conduct tests and checks Slide 150 Verify settings and operation of security system Threat Image Projection (TIP): Used to check competency of people using X-ray machines/scanners

Projects a threat image (gun, drugs) onto the screen at random intervals Notes whether or not operator identifies the threat or not Slide 151 Verify settings and operation of security system EMS = Energy Management System Management (not you/staff) usually have responsibility for: Determining EMS settings

Setting the system Making system changes Slide 152 Verify settings and operation of security system EMS vary between venues but seek to: Control/minimise energy use: Electricity, gas, water, steam HVAC and lighting Save money Slide 153

Verify settings and operation of security system EMS settings can apply to: Minimum and maximum air temperatures When lights turn on and off When water is heated Govern water temperature

Optimise use of renewable energy Control water flow rates Slide 154 Verify settings and operation of security system Verifying operational effectiveness of EMS: Comparing actual to required settings Inspecting Using print-outs as basis for checking

Using manufacturers instructions, system specifications and venue requirements (Continued) Slide 155 Verify settings and operation of security system Using your sense to check performance Conducting specified system checks

Analysing performance on a financial basis relating to cost of energy used or cost savings Evaluating guest feedback Slide 156 Verify settings and operation of security system To reduce false alarm activations: Remove spider webs Prevent animal access

Use effective pest control Close doors and windows Turn off air conditioning to closed or secured areas (Continued) Slide 157 Verify settings and operation of security system Do not hang things in front of sensors

Service the system regularly Train system operators Conduct regular system checks (Continued) Slide 158 Verify settings and operation of security system Advise provider of changes

Repair damage and address problems immediately Change codes on a regular basis Position duress alarms so they cannot be accidentally triggered Slide 159 Maintain activity logs Background information about activity logs: They vary between venues Must be completed immediately/at the time

Need to be forwarded Accuracy is vital (Continued) Slide 160 Maintain activity logs Obtain in-house training Look at what others have done

Keep a copy Seek advice when unsure Slide 161 Maintain activity logs Role of activity log: Record activity of all systems Record activity on a system by system basis one log for each system Logs are kept on a daily/24-hour basis.

Slide 162 Maintain activity logs To complete activity log: Insert day and date Write in your name and shift Add venue-specific required information to reflect alerts and alarms as they occur (Continued) Slide 163

Maintain activity logs Maintain confidentiality File a copy Forward original Slide 164 Take follow-up actions in response to system indicators Responses should accommodate previous advice in relation to: Contact and communication protocols and options

Command and control techniques First response options Security EMPs Lesson Learnt Slide 165 Take follow-up actions in response

to system indicators Following-up system indicators: Determine nature and location of indicator Initiate investigation eyes on Update internal alarm status (Continued) Slide 166 Take follow-up actions in response to system indicators

Commence diagnostic checks of systems Never cancel investigation is diagnostics identify a fault Isolate system components if one element is causing a fault or false alarm Report the alarm Slide 167 Reset alarms In relation to resetting alarms: Obtain necessary training

Follow internal protocols Test the alarm when it has been reset (Continued) Slide 168 Reset alarms Only reset an alarm when directed to do so by authorised person Never turn off an alarm until directed to do so by

authorised person Compete required documentation Slide 169 Summary Element 5 When monitoring security systems: Report system alerts Respond to all alarms. Never assume an alarm is a false alarm Record all alerts

Verify settings of security and energy management systems Verify operational effectiveness of security and energy management systems Take action to reduce incidence of false alarms Slide 170 Summary Element 5 Maintain activity logs recording all required events and details

Integrate follow-up activities with other activities Follow-up on all system indicators with investigation and eyes on Reset alarms in accordance with venue protocols and system requirements Never turn off an alarm until directed to do so Never reset an alarm until directed to do so

Slide 171 Element 6 - Manage pyrotechnic displays Performance Criteria for this Element are: Identify legislated requirements in relation to the use of fireworks Implement and monitor risk control procedures Identify and prepare plans for the management of emergencies and malfunctions Slide 172

Identify legislated requirements You can determine legislated requirements by: Contacting local authority Undertaking online research Talking to other venue operators Speaking to pyrotechnic providers Slide 173 Identify legislated requirements Legislated requirements may relate to:

Need to obtain fireworks from approved business Need to use a registered provider Types of fireworks which can be used On-site storage of fireworks Need to complete application form Slide 174

Implement and monitor risk control procedures Risk management comprises: Risk identification Risk analysis Risk control Slide 175 Implement and monitor risk control procedures Risk identification = determining threats posed by the display, for example:

Injury Property damage Fire Noise Smoke Slide 176 Implement and monitor risk control

procedures Risk analysis: Must be undertaken for every identified risk May use a risk assessment matrix to: Combine Likelihood of occurrence with Consequence of Occurrence Determine classification/severity of risk Slide 177 Implement and monitor risk control procedures Possible risk controls for a firework display may include: Canceling the display

Changing the fireworks to be used Changing display site/location (Continued) Slide 178 Implement and monitor risk control procedures Erecting barriers Providing safety advice

Supplying ear plugs Developing firework emergency response plans (Continued) Slide 179 Implement and monitor risk control procedures Establishing QA system/controls for the display Integrating experience from others displays into this display

Incorporating industry best practice Liaising with pyrotechnic provider Providing staff training Slide 180 Implement and monitor risk control procedures Hierarchy of Controls: List of generic control measures available to control identified risks

Rated from 1 (Most effective) to 6 (Least effective) A combination of controls is often required in order for controls to be effective Slide 181 Implement and monitor risk control procedures Slide 182 Implement and monitor risk control procedures Monitoring risk control:

Verifying planned requirements are being implemented Checking validity of pyrotechnic provider Liaising with local authorities on an ongoing basis (Continued) Slide 183 Implement and monitor risk control procedures Confirming arrangements with emergency services

Undertaking regular inspections Taking action to address non-compliance Slide 184 Identify and prepare plans for emergencies and malfunctions Plans for pyrotechnic displays: Must be prepared for every display May be prepared in different formats Should accommodate experience gained from previous

plans and displays Slide 185 Identify and prepare plans for emergencies and malfunctions Plan should contain your name and contact details plus: Name, day and date of event Proposed site/location Actions required to achieve objectives Allocation of action to individual/s

Timelines, milestones and completion date Resources available Slide 186 Identify and prepare plans for emergencies and malfunctions Standard planning practice: Involve stakeholders Develop a draft

Circulate draft for review Revise draft as required Produce final plan Confirm final plan Distribute for action Slide 187

Identify and prepare plans for emergencies and malfunctions Points to address when preparing plans for firework display: Confirmation of basics time, day/date, location Development of site plan Identification of type and amount of fireworks Position of individual fireworks Insurance

(Continued) Slide 188 Identify and prepare plans for emergencies and malfunctions Identification of emergencies which may result and responses to same Verification of fireworks to use to ensure compliance Identification of separation distances

Identification of clearance distances (Continued) Slide 189 Identify and prepare plans for emergencies and malfunctions Barriers and crowd control requirements Communication protocols and equipment Development of supporting protocols and resources EMP, fire-fighting, first aid

Compliance with legislated obligations (Continued) Slide 190 Identify and prepare plans for emergencies and malfunctions Obtaining and filing provider details and registration Identification and preparation of observation points for VIPs Review all plans

Complete application form for permit (Continued) Slide 191 Identify and prepare plans for emergencies and malfunctions Lodgement of application form Public notification Staff training

Slide 192 Provide pyrotechnic training Never: Use venue staff to: Set-up a display Transport fireworks Store fireworks Fire a display Always use a professional pyrotechnic provider. Slide 193 Provide pyrotechnic training When training staff: Training must target identified need

There should be immediacy of application Cover Attitude, Skills and Knowledge Training needs to be active Slide 194 Provide pyrotechnic training Non-negotiable requirements: Pyrotechnic training must be the accredited training as identified by legislation

Courses must be approved by authorities Successful completion should result in award of required certificate or licence as identified by the legislation (Continued) Slide 195 Provide pyrotechnic training Comply with any refresher training required Training should be competency-based

Assessment should be competency-based Never provide your own pyrotechnic training Slide 196 Provide pyrotechnic training You should provide ancillary training in the following areas: Crowd control Customer service and assistance skills Fire-fighting training and practice drills

(Continued) Slide 197 Provide pyrotechnic training Communication and liaison First aid Details of the display Slide 198 Summary Element 6 When managing pyrotechnic displays:

Determine legislated requirements which apply Liaise with relevant authorities and agencies during the planning and preparation phase Lodge an application for a permit or permission to operate the display Use only accredited, licensed and appropriately registered pyrotechnic providers Apply standard risk management practices to identify, assess and

control risks Implement risk control procedures to effectively manage risk Slide 199 Summary Element 6 Monitor risk control procedures Ensure appropriate insurance coverage is taken out Prepare plans to manage and control the event

Never allow untrained venue staff to take an active part in the setting up or firing of the display Train venue staff in practices and procedures to support and enhance the display Slide 200 Element 7 - Fulfil administrative responsibilities Performance Criteria for this Element are: Complete necessary internal forms and reports Cooperate with management in recommending

improvements to security Slide 201 Complete forms and reports Requirements when completing documents: Documents and requirements vary between venues Must be completed in a timely manner Forms and reports usually need to be forwarded (Continued) Slide 202

Complete forms and reports Accuracy is vital Obtain in-house training Look at forms and reports competed by others Keep a copy Seek advice when unsure about what to do Slide 203

Complete forms and reports Forms may be: Paper-based Electronic Slide 204 Complete forms and reports Forms and reports may include: Communications book Vehicle use form

Incident report Compliance reports Loss and damage assessments (Continued) Slide 205 Complete forms and reports Maintenance request forms

Maintenance reports Time sheets Task assignments Job cards/sheets (Continued) Slide 206 Complete forms and reports

Patrol logs Suspicious person report Insurance claims CCTV surveillance records Alarm reports/activity logs (Continued) Slide 207

Complete forms and reports Response reports Equipment faults log Testing and inspection records Witness statements Slide 208 Complete forms and reports

Lost and Found register Recommendations for action to improve security Requests for training Slide 209 Cooperate with management to improve security To demonstrate support for management to improve security: Engage with risk management activities

Participate in all staff briefings and meetings Participate in workplace inspections Attend relevant conferences and events Lost and Found Register (Continued) Slide 210 Cooperate with management to improve security

Contribute ideas and suggestions Be willing to trial initiatives and provide feedback Complete all the internal forms or reports required Visit other sites/venues (Continued) Slide 211 Cooperate with management to improve security

Liaise regularly with providers and suppliers Develop and use an industry network of contacts Analyse and evaluate documentation Comply with management directives Slide 212 Cooperate with management to improve security Follow a two-stage approach for making recommendation:

(1) Make verbal suggestion (2) Supplement with written recommendation: If management seems interested If requested Slide 213 Cooperate with management to improve security Include the following in written recommendations: Your name and contact details Date

Rationale Action plan (Continued) Slide 214 Cooperate with management to improve security Recommendations for: Equipment, systems and technology Providers/suppliers Timelines

Training required (Continued) Slide 215 Cooperate with management to improve security Staff/hours required Transitional arrangements Benefits anticipated

Costs Slide 216 Summary Element 7 When fulfilling administrative responsibilities: Complete all required internal forms and reports Complete documents in a timely manner Focus on accuracy, honesty and comprehensiveness when completing forms

File and forward forms and reports Cooperate with management to optimise venue security Attend all security-related staff meetings Slide 217 Summary Element 7 Participate actively in venue-specific security inspections, checks and initiatives

Offer verbal recommendation Be prepared to supplement verbal recommendations with written recommendations Slide 218

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