NEXTEL 2002 Service Improvement Plan August 29, 2002 - Verizon

NEXTEL 2002 Service Improvement Plan August 29, 2002 - Verizon

TAXI (Trouble Admininstration xML Interface) Making the Positive Move 1 Verizon Confidential Information TAXI History and Overview Piloted by Verizon in late 2005/early 2006. Currently supported for both Local and Access Customers. TAXI currently being utilized by 13 customers. Developed as an industry standard, using the EBTA CMIP standards already in place. Platform is based on using the World Wide Web versus dedicate circuit, thus making the cost less to support. Benefits of TAXI

No swivel chair syndrome. Perform all trouble ticket maintenance into ones own company application. Directly linked to Verizons back-end systems through the TAXI process. No training on Verizons application. With TAXI directly linking a companys application to Verizons backend, no need to train on the Verizons application (VTAG or LSI-TA). All work performed on customers own application. Enhancement requests for items outside industry standards will be managed by the customers own company. TAXI performs real-time processing, including dynamic response statusing. TAXI is based on industry standards. 2 Verizon Confidential Information TAXI Current TAXI Functionality Trouble Ticket Create Trouble Ticket Modify Trouble Ticket Status (dynamic statusing is a customer option)

Escalation Request (may be limited) Quick Test* Performance Monitoring* Vendor Meets* Multi-Ticket Create* Repair Verification* * These enhancements may or may not be available through Verizons other electronic trouble entry systems (ie. EBTA, VTAG, LSI-TA). 3 Verizon Confidential Information TAXI Getting Started High Level Steps Step 1 Customer completes all necessary TAXI programming updates. Step 2 Completes and submits connectivity forms. Step 3 Digital Certificate and End Point coordination Step 4 Connectivity Testing Step 5 TAPP (Trouble Admin Pre-Production) Testing Step 6 Production Turn Up

* Overall timeline typically takes from 4 to 6 months, beginning to end (dependent on customer) Additional Information For more information on getting started, please consult the appropriate TAXI Application Home page located at: o o Local http://www22.verizon.com/wholesale/systemsmeasures/local/systems/taxi/1,,taxiapplication,00.html Access http://www22.verizon.com/wholesale/ldp/homepage/1,,3-TAInterface,00.html Connectivity Request Forms must be complete in order to obtain necessary Digital Certificate. TAXI Technical Specifications the specs that Verizon has built their application around and would expect the customer to utilize in order to interface with Verizons applications. TAXI Timeline located on the respective homepages, outlines the typical cradle to grave events. Details customers and Verizons actions. 4 Verizon Confidential Information

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