NuanceSpeechAtttendantTM - McMaster University

NuanceSpeechAtttendantTM - McMaster University

The Campaign for McMaster University The Campaign for McMaster University Nuance SpeechAttendantTM November, 2010 1 The Campaign for McMaster University The Campaign for McMaster University

Who is Nuance Nuance is the leading manufacturer of speech enabled products. They service a number of different market sectors: Automotive Industry in car navigation systems; e.g. BMW and FORD

Education Dragon Naturally Speaking (accessibility software), Dragon Dictation and Dragon Search available for mobile devices etc. Health care clinical dictation Business call centers Personal - add on navigation systems e.g. Tom Tom 2 The Campaign for McMaster University The Campaign for McMaster University What is Nuance SpeechAttendantTM

Nuance SpeechAttendantTM is an application that allows callers to speak the name of the party they wish to contact and will get transferred to the correct party without the need for operator intervention. The Nuance SpeechAttendantTM Application is to be used by internal and external customers to navigate the Universitys directory to reach staff, faculty members or departments. This is accomplished by a series of call flows scripted and designed to allow callers to use spoken commands to reach

party they are calling without the need for an operator intervention. 3 The Campaign for McMaster University The Campaign for McMaster University Included in the SpeechAttendantTM Speech enabled call processing for Staff, Faculty and Departments Internal and external calls to the University 4

The Campaign for McMaster University The Campaign for McMaster University Not Included in the SpeechAttendantTM Speech enable call processing for Students 5 The Campaign for McMaster University The Campaign for McMaster University

Sample of McMaster University Main Menu When you dial.905-525-9140 you will hear: Welcome to McMaster University. Please listen carefully as our options have changed. If you know the five-digit extension number of the person you wish to reach, you may dial it at any time during this recording. To request an individual or department at the University, please press 1. To reach a student in Residence, please press 3. If you are calling for directions to McMaster University, please press 4. To listen to these options again, press 9. Thank you for calling McMaster University. 1 Nuance SpeechAttendantTM 3 Students in Residence 4 Directions to McMaster 8 Emergency security call

9 Replay (repeats the instructions) 0 Nuance SpeechAttendantTM 6 The Campaign for McMaster University The Campaign for McMaster University Process Flow 7 The Campaign for McMaster University The Campaign for McMaster University

Nuance Internal Call Flow 8 The Campaign for McMaster University The Campaign for McMaster University Lets get hands on.and play 9 The Campaign for McMaster University

The Campaign for McMaster University I need help, I have questions, what do I do You can email us at: [email protected] Or Call us at: 21911 and leave us a message 10 The Campaign for McMaster University The Campaign for McMaster University

Questions? 11

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