PHS - cscau.com

PHS - cscau.com

THE EMPLOYMENT GOAL PATHWAY Helping to Build Your Service Quality Standard (SQS) College Sector Committee June 2017 Coming up. Warm up Introduction What Exactly is the Employment Goal Pathway? Who is Best Served by the Employment Goal Pathway? Connecting Academic Upgrading to the Employment Goal Pathway How to Connect to the Employment Goal Pathway Why Should AU Connect to the Employment Goal Pathway?

What Do People Think of the Employment Goal Pathway? WHEN I GROW UP How it works Imagine you are 10 years old. What do you want to be when you grow up? How it works At your turn, complete the following: My name is ____________ (first name). When I grow up, Im want to be a/an

_____________________________. A little bit about me Originally from Nova Scotia Nova Scotia Teachers College Acadia University Teaching adults since 1983 Joined Algonquin College Academic Upgrading in 1987 A little bit more about me Teach communications, math, and computer skills Various positions in the department from sessional teacher to full time faculty to program coordinator to acting chair

Curriculum Development Moved to Smiths Falls in 2001 as professor and program coordinator Even a little bit more about me Since 2005, I have served as a director with the learning networks in Eastern Ontario Literacy Link of Eastern Ontario (LLEO) for 10 years Ottawa Community Coalition for Literacy (OCCL) Sat on various advisory committees and steering committees for local, regional, and provincial initiatives.

What Exactly is the EMPLOYMENT GOAL PATHWAY The Employment Goal Pathway Ministry of Advanced Education and Skills Development (MAESD) definition OALCF Goal Path Description-Employment, page 2 The Employment Goal Pathway

Employment is an activity for which an individual seeks to earn a wage or salary. OALCF Goal Path Description-Employment, page 2 The Employment Goal Pathway Activities that lead to employment and are similar to work, such as volunteering, internships, community placement and practice firm positions, are also included in this goal. OALCF Goal Path Description-Employment, page 2 The Employment Goal Pathway

Achievements for the employment goal are recognized when a learner completes an employment transition by obtaining employment, retaining employment or advancing at the workplace. OALCF Goal Path Description-Employment, page 5 The Employment Goal Pathway LBS service providers prepare the learners by providing them with the necessary literacy and basic skills, which in turn will support an effective transition into an employment goal. LBS service providers refer learners to Employment Services when they are ready to look for work.

OALCF Goal Path Description-Employment, page 5 The Employment Goal Pathway For learners with employment goals, the following options may be considered during LBS programming or upon exit: referral to Employment Services Referral independent job search Out!

community placement volunteering transition to other related goal paths for further career opportunities. OALCF Goal Path Description-Employment, page 6 The Employment Goal Pathway Who is Best Served by the EMPLOYMENT GOAL PATHWAY Who is best served by the Employment Goal Pathway

Unemployed Under-employed Ontario Works ODSP Recently laid-off workers Stay-at-home parents Less than grade 12 Who is best served by the

Employment Pathway This group of people is not necessarily interested in further training. They want to go to work. They want to find financial stability. Who best fits our suitability? Unemployed

Under-employed Ontario Works (SM #2) ODSP (SM #2) Recently laid-off workers (SM #5, #7, #8) Stay-at-home parents (SM #6) Less than grade 12 (SM #1, #8) Where are these folks? Accessing ES resource centers Working with an employment counselor Accessing OW services Working in entry level part-time jobs Volunteering at schools, churches, or community groups Where are these folks?

Marketing to this particular demographic provides opportunities for: Service Coordination Developing rapport with different referring agencies Networking Collaborating on content Connecting Academic Upgrading to the EMPLOYMENT GOAL PATHWAY AU and the Employment Pathway The Lanark County Story

AU and the Employment Pathway In 2013, a need was identified by ES counselors for computer skills upgrading for clients who were moving from the manufacturing sector to the retail or service sectors. These clients had an employment goal pathway. Algonquin College AU was asked to develop programming to assist these clients. AU and the Employment Pathway Upon initial assessment, it was determined that not only did these clients require computer skills development, but communications skills development as well. Many were unclear about what work they would

now be able to do. Many were unclear as to how to express their needs. AU and the Employment Pathway Most of the AU materials on hand were focussed on the post-secondary pathway. Some good computer skills activities but no employment focus. Activities were not meaningful to displaced workers. AU and the Employment Pathway Developed a course to provide relevant computer skills training and practice within an employment focussed theme.

Emphasis placed on meaningful employment search processes and techniques. Concentration turned from becoming more computer literate to becoming more employable. AU and the Employment Pathway Communications for the Employment Pathway (CEP) designed for adults who have an employment goal pathway but are lacking knowledge and confidence in computer skills commonly used in todays workplace. themed to help adults learn how to conduct a meaningful, effective, and targeted employment search. Communications for the

Employment Pathway Employm Employm ent ent Search Search M W S or d F M ile

gm t Computer Computer Skills Skills Online Account Mgmt Email et n r

te rch n I ea S MS r e Pow nt Poi Communications for the Employment Pathway Computer Computer Skills Skills

F M ile gm t M W S or d Employm Employm ent ent Search

Search Employment Search Email et n r te rch n I ea S MS r e

Pow nt Poi Online Account Mgmt Communication for the Employment Pathway Employm Employm ent ent Search Search

Computer Computer Skills Skills F M ile gm t M W S or d Job Retention

Email et n r te rch n I ea S MS r e Pow nt Poi Online

Account Mgmt Communication for the Employment Pathway Employm Employm ent ent Search Search Computer Computer Skills Skills

F M ile gm t M W S or d Money Matters Email et n

r te rch n I ea S MS r e Pow nt Poi Online Account Mgmt Communication for the

Employment Pathway Employm Employm ent ent Search Search Computer Computer Skills Skills F M ile gm t

M W S or d OALC Competencies Milestone Tasks Culminating Task Email et n r

te rch n I ea S MS r e Pow nt Poi Online Account Mgmt Course Overview Employm

Employm ent ent Search Search The CEP course is delivered in: 8 weeks 2 days per week 3 hours per day 16 classes 48 normative hours Computer Computer Skills Skills

Course Overview Employm Employm ent ent Search Search Computer Computer Skills Skills Each class is divided into three parts: Employment Search

Computer Skills Course Overview Each week asks a question related to employment search: Employm Employm ent ent Search Search Computer Computer Skills Skills

1 Who am I? (skills inventory) 2 What do I want to do? (identifying strengths) 3 What can I do? (transferable skills) 4 What is right for me? (occupational search) 5 Who do I talk to? (employer search) 6 What do I say? (elevator speech) 7 How do I look on paper? (targeted resume/cover) 8 What are my next steps? (planning forward)

1&2 Data Gathering 3&4 Sorting Skills 5&6 Investigating Occupations 7& 8 Tar get Employm Employm ent ent

Search Search Computer Computer Skills Skills How To Connect to the EMPLOYMENT GOAL PATHWAY How to Connect to the Employment Pathway Call for a meeting. could be ES/OW/ or another community agency

Identify the client group. remember to keep suitability measures in mind Determine the needs. identify a short set of needs to be addressed How to Connect to the Employment Pathway AU/ES/OW and any other referring agencies agree upon a referral process that benefits all stakeholders. Be sure the process is easy, seamless, meaningful, and able to be tracked. Want to be able to demonstrate service coordination.

CaMS Capture Client is identified (ES, OW, LBS, other) ES Plan Item ES Referral Out AU Referral In Client is engaged in employment or

training ES Referral In Client attends an information and assessment session Learner referred to ES with a recommendation of next steps Client meets program eligibility and suitability, a

formal referral is sent to AU. Learner completes 8-week course AU Referral Out AU Completed Service Plans Another ES Plan Item

Client is identified (ES, OW, LBS, other) Client engages in other LBS training to prepare for AU course Referral In for another LBS agency ES Plan Item Client attends an information and assessment session

Client does not meet program eligibility and/or suitability, referral is sent to ES with a recommendation of another service provider. No count for AU Why Should AU Connect to the EMPLOYMENT GOAL PATHWAY Course Outcomes by the Learner

Confidence in using a computer Awareness of transferable skills Focus on employment that fits Understanding of clear communication Able to make decisions/take control Course Outcomes by the College Ability to be creative New demographic Short turn around Meeting the needs of the community Opportunity to coordinate services with other stakeholders outside of the college Course Outcomes by the Numbers Positive outcomes in Customer Satisfaction

Increase in Service Coordination measure Increase in Suitability measures by targeting a particular demographic Increase in Learner Progress rate Increase in number of New Learners Served Increase in number of Completions An example: Status at Q2 (before CEP) Core Measure Customer Satisfaction Service Coordination Suitability Learner Progress

Learners Served Phase II-A Total YTD All Participants Num Den 13 15 Phase II-A Actual Actual 87% % YTD Target 96%

1.30 11 17 65% 129% 1.62 41 16 32

17 33 24% 48% 80% 81% 45% 0.48 1.45 0.45 5.30 An example:

Projection to Q3 (10 CEP learners) Core Measure Customer Satisfaction Service Coordination Suitability Learner Progress Learners Served Phase II-A Total YTD All Participants Num Den 25 27

Phase II-A Actual Actual 93% % YTD Target 103% 1.39 23 31 74%

148% 1.85 77 31 47 31 48 25% 64% 83% 106%

44% 0.50 1.91 0.44 6.09 Based on 14 potential plans closing by the end of Q3 An example: Actual to Q3 Core Measure Customer Satisfaction Service Coordination

Suitability Learner Progress Learners Served Phase II-A Total YTD All Participants Num Den 25 27 Phase II-A Actual Actual 93% % YTD Target

103% 1.39 26 34 76% 153% 1.91 84 39

51 34 56 25% 70% 83% 116% 48% 0.50 2.09 0.48 6.36

What Do People Think of the EMPLOYMENT GOAL PATHWAY Learner comment: This program wasnt just a computer skills class; it was a class that led me on the right track towards learning what it was I wanted to do with my life in a career that I was going to enjoy and be good at. ~Denise Learner comment:

This course brought me back, way back, and had me digging deep into who I am, and what I have to offer as a worker. ~Yorleni Employment Counselor comment: Clients report the program is very worthwhile as it helps to increase their selfesteem, improve computer knowledge and skills and build new networking opportunities. Cont. Employment Counselor comment:

It is also very apparent frim their smiles and laughter they are benefitting from this program and want to attend, not because they have to, but because the are enjoying it. ~Colleen Employment Services Coordinator The CEP course is so much more than a way for someone to improve their computer skills for success both in their job search and on the job. Cont.

Employment Services Coordinator It is about giving individuals the foundation and pathway to gain self-confidence and a solid understanding of where and how they fit into this new world of work. Cont. Employment Services Coordinator Algonquin College, Smiths Falls Campus and ontrac Employment Resource Services have a strong partnership and share in many client

successes, many of them as a result of this program. ~Michelle The Employment Goal Pathway Everybody wins! Please remember to Questions? complete the session evaluation. The Employment Goal Pathway Anne Davis Professor/Coordinator

Academic Upgrading Smiths Falls Centre 52 Abbott St. North, Unit 2A Smiths Falls, ON 613-727-4723 ext. 3537 [email protected] THE END

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