Sales Proposal for Prospect 1 New content: slides 2-9 Original content: slides 10-18 Smarter emergency care: everywhere, every time. Optimizing Emergency Department Outcomes Smarter emergency care: everywhere, every time. The Swinging Pendulum in Health IT 2010 Meaningful Use Technology adoption
Enterprise vendors Single architecture 2016 Value-based care Technology optimization Specialty vendors Flexible architecture EHR Incentive Programs: Where We Go Next (CMS, January 2016) 1. Reward providers for the outcomes technology helps them achieve with patients 2. Allow providers the flexibility to customize HIT to their needs 3. Level the technology playing field 4. Prioritize interoperability and implement standards that focus on real-world use 3 Smarter emergency care: everywhere, every time. Increased Focus on Interoperability We are deadly serious about interoperability... the focus will move away from rewarding providers for the use of technology and towards the outcome they achieve with their patients.
Andy Slavitt, CMS, January 11, 2016 Current State: Interface 4 Future State: Interoperability Patient demographics and basic medical information available in a data repository Critical, relevant clinical data from EHRs available in all other EHRs through the use of open APIs Information available to providers
weeks or months post-encounter Information available to providers in real-time, at the point of care Smarter emergency care: everywhere, every time. We only succeed if we bring the ideas behind the big legislation successfully to the kitchen table of the American family and the exam room of their physicians. - CMS, January 2016 5 Ability for providers to choose the tools that will help them provide the best care T-Systems clinically-driven emergency care toolset with 100% physician adoption that
improves patient outcomes Real-time interoperability that provides clinical data at the point of care Integrate T-Systems emergency physician software with Epic ASAP through Epics open APIs Smarter emergency care: everywhere, every time. Becoming Partners and Industry Leaders Enterprise vendors, including Epic, have responded to CMSs call for open APIs but there are few (if any) successful proof points. CLIENT and Together, we can prove that clinical information exchange in real-time at the point of care can be a reality one that will provide physicians
with the tools and data they need to improve patient outcomes. 6 Smarter emergency care: everywhere, every time. As the most expensive employee in the ED, I spend 40% of my time on data entry. What a business model. Epic physician user, March 2016 T-Systems EV for Physicians: Improving Outcomes in Emergency Medicine Visual layout and clinical content designed to trigger cognitive forcing Industry standard for chief complaint-based emergency medicine documentation Intuitive and fast user interface; ultra short learning curve Patent pending,
non-interruptive feedback prevents unspecified ICD-10 codes Mimics clinical thought and behavior patterns 7 Developed by emergency physicians, for emergency physicians Smarter emergency care: everywhere, every time. Proposal: Onsite Workflow Evaluation Performed by experts with extensive clinical and leadership backgrounds in emergency care, T-Systems onsite workflow evaluation is designed to help hospitals provide compassionate emergency care and high performance long-term. Onsite Workflow Evaluation
Work with clients operational effectiveness team to understand current objectives and future goals. Deep dive into operations, processes and interactions, including those affected by ancillary departments. - 8 Understand the ease of use with current systems Analyze current clinical workflow Analyze key performance indicators Analyze soft skills important to patient experience Ensure proposed integration will augment Epics value and preserve important data Smarter emergency care: everywhere, every time. Onsite Workflow Evaluation: Outcomes 1. Deliver targeted performance
and interoperability recommendations 9 2. Deliver successful T-System and Epic integration Provide assessment of current operations, workflow and processes as well as targeted operational improvement recommendations and support to implement those recommendations. Propose plan for interoperability of TSystems emergency physician software and Epic ASAP based on clients operations, workflow and processes Discuss opportunities to partner with
the current operational effectiveness team. Smarter emergency care: everywhere, every time. Leverage open APIs from Epic to integrate T-Systems EV for Physicians emergency physician software with Epic ASAP Evaluate additional integration opportunities by partnering with client and Epic to further develop API capabilities Enhance T-System solution to utilize additional API capabilities from Epic
Software and Services Proposal Electronic Emergency Department Documentation Integration and Performance Assessment Smarter emergency care: everywhere, every time. 11 Why would you even think about using an ED tool when you have Epic? If you did, how would it work (possibly)? Smarter emergency care: everywhere, every time. T-Sytem/ASAP Integration
Proposal: API-based Integration of T-Systems emergency physician documentation content and workflow with Epic ASAP Outcome: Decreased physician documentation time, increased documentation accuracy and completeness and improved physician satisfaction with ASAP Smarter emergency care: everywhere, every time. T-System Content and Workflow Developed over 20 years by ED physicians for ED physicians; mimics ED clinical thought and behavior patterns
Industry standard for chief-complaint based template content Intuitive and fast UI; ultra short learning curve Cognitive forcing drives high quality care and documentation Non-interruptive feedback ensures documentation completeness and guides ICD-10 documentation avoiding unspecified codes Smarter emergency care: everywhere, every time. Next Steps
Onsite evaluation of current workflow - Ensure proposed integration augments ASAPs value, avoid degradation in department productivity or enterprise data - Create collaborative integration proposal based on system capabilities and value proposition Additional opportunity exists for value-add integration - Work in partnership with client and Epic to further develop API capabilities - Enhance T-System electronic product to utilize additional current EPIC API capabilities Smarter emergency care: everywhere, every time. T-System Services Philosophy 15
Services are aligned with our products to promote sustainable operational efficiencies. While many Emergency Departments are similar, no two are exactly alike. Our services provide a customized approach based on individual needs. We believe that nothing is more important than patient care and patient experience. Our goal is to ensure the right processes, skills and tools are in place so that your providers, nurses and others are able to focus on the patient. Smarter emergency care: everywhere, every time. T-System Performance Assessment Performed by experts with extensive clinical and leadership backgrounds in episodic care. Deep dive into Emergency Department operations,
processes and interactions including those affected by ancillary departments. Analysis and assessment designed to optimize emergency department performance. Improves key performance indicators through targeted operational improvement recommendations and support to implement recommendations. 16 Smarter emergency care: everywhere, every time. Performance Assessment Anticipated Approach Propose beginning with the following priorities: - Conduct a one day onsite visit to assess and analyze current workflow and processes. - Review and analyze key performance indicators. - Understand the ease of use with current systems in the ED. - Assess and analyze current soft skills in the ED important to patient experience.
- Understand the work being done by the current operational effectiveness team in place at facility. 17 Smarter emergency care: everywhere, every time. Performance Assessment: Post One Day Visit Meet with key leadership to review findings related to the onsite visit. - Review what is working well. - Review areas for improvement. 18 Review opportunities to partner with the current operational effectiveness team.
Review T-System recommendations and determine the timeline for implementation of necessary improvements. Smarter emergency care: everywhere, every time.
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