ABB - LVB, 2012 Low Voltage Products - LP Life Cycle Management - LCM ABB Group 2/11/20 | Slide 1 Index: Definition LCM phase definition Policy Phases summary Support phases Example evolution product Benefits
General rules Special performances apparatus ABB Group 2/11/20 | Slide 2 Definition: Product Life Cycle Management or LCM is a term used for the process of managing the entire lifecycle of a product from its conception, through design and manufacture to service. LCM is a set of capabilities that enable an enterprise to effectively and efficiently innovate and manage its products and related services throughout the entire business lifecycle. All companies need to manage communications and information with its customers and its suppliers and the resources within the enterprise. In addition, manufacturing engineering companies must also develop, describe, manage and communicate information about their products LCM. Reference: en.wikipedia.org/wiki/Product_Lifecycle_Management ABB Group 2/11/20 | Slide 3
LP LCM Phases summary: Annual lifecycle status review approx 10 years Product is released for sale Lifecycle announcement >6 months >12 months Active Lifecycle announcement Classic Guaranteed product support Lifecycle announcement 6 months Limited Obsolete Limited product support ABB has divided the manufatured products into four phases: Active = standard development, production and sale.
Classic = maintenance phase of the product: availability is guaranteed for replacing in existing plants. Limited = spare parts are available. The production of the CB's whole range is not guaranteed and the technical support is limited. Obsolete = technical support is no more guaranteed. The production of the CB's whole range has ended but spare parts might be available. Retrofit solutions are available. ABB Group 2/11/20 | Slide 4 Policy: according to ABB policy in LCM ABBs products are designed for continuous evolution. It is ABBs goal to protect our customers investment beyond the life-cycles of the platform products. ABB will not "Remove from Active Sale" any product or "family" of products until an equivalent replacement to those products is available. Exceptions to this may occur if components or technologies needed are no longer available to ABB. Once a product has been removed from active sale it is in the Classic phase. Products will continue to be supported by ABB for about 10 years from the start of the Classic phase, although exceptions to this may occur according to market request or if components or technologies needed are no longer available. At least 6 months prior to any "Manufacturing End" declaration, ABB will announce a "Granted Last Buy opportunity (except in cases where there is a direct form, fit and function replacement). It is ABBs intention to provide support for as long as there are significant customer needs after the "Manufacturing End" through field service, repair and by making replacement spares or refurbished apparatus available. ABB Group 2/11/20 | Slide 5 Example Evolution Products: Emax
With LP products Active ABB Group 2/11/20 | Slide 6 1980 Active Classic Megamax Megamax Active Classic Novomax Novomax Classic Otomax 1961 Active Limite d
Otomax 1990 Otomax 1996 Limite d Novomax Obsolete Otomax 2004.. General Rules: Life-cycle status review will be periodically issued via TI Service PM is responsible of phase transition communication TI (with coordination of all other involved company functions, in particular changes from Active to Classic have to be agreed between all PMs) Life-cycle phase transition may be managed on country basis (for localized or dedicated products)
Database available on intranet and internet ABB sites The Classic and Limited products will have dedicated price list and delivery table ABB Group 2/11/20 | Slide 7 Benefits: Total transparency of products life cycle Commercial offer optimized management (warranty, pricing, deliveries) Product residual life visibility (long term supply agreement, declarations) Product management optimization: Product transition
Availability of finished products, spare parts and retrofitting kits Production layout and material planning Communication to the customer by Technical Information: Transition phase Residual life Alternative solutions Better customer care/service ABB Group 2/11/20 | Slide 8 Phases summary: Active Active development and promotion phase Product has been released for sale Classic Product maintenance phase
No further enhancements Product is no longer actively Promoted, =>12month advance notice through sales channel The manufacture of spare parts and accessories is guaranteed new apparatus availability may continue, but is not guaranteed increasing use of refurbished apparatus or retrofitting kits no new development to replace obsolete components Technical support (field service, phone support, etc) continues, but may diminish over time with decreasing installed base Actively promoted
Product is actively sold Product will be phase out Product is actively maintained with enhanced through R&D or product improvements It is still available for sale mainly for spares and expansions of existing systems, supply under frame agreements, in case of space constrains, required functionality not yet covered by the new product, license agreements Fully supported of after sales network ABB Group 2/11/20 | Slide 9 Primarily service support
Limited Price may increase (e.g. due to lower volume, vendor component costs, etc.) Obsolete Obsolete phase ABB cannot guarantee availability of product support for technical reasons or within reasonable costs. No longer manufactured as a complete product; only component spares, refurbished apparatus, retrofit and/or revamping solutions available Customer support over the lifecycle and beyond Active Classic Limited Obsolete Availability of service offerings is subject to local market conditions. Lifecycle Services Selection
Start-up Installation Commissioning Training Training & e-Learning & e-Learning Operate and maintain Technical Support & remote service Parts & repair Maintenance Rebuild or replace ABB Group 2/11/20 | Slide 10 Retrofit Replace & recycling Summary Table: LCM - SUMMARY TABLE Phases Active Limited STD Price List STD Table Yes
Full Support Yes Guaranteed Guaranteed N.A. N.A. Product Management Product PM Service PM Service PM Life Cycle Transitions Service PM Service PM Service PM BU Products BU Service BU Service Reporting By Products organization By Service Organiz. ABB Group 2/11/20 | Slide 11
Classic Price list Deliveries Actively promoted Pre-sales Support Commercial Return Spares Maintenance&Repair Retrofitting Kit Refurbished Obsolete Dedicated Price List Dedicated Price List On Request Dedicated Table on Request On Request Yes Yes On Request Not Guaranteed Not Guaranteed No No No Guaranteed Guaranteed Not Guaranteed Guaranteed Guaranteed Not Guaranteed Not Guaranteed according to feasibility according to feasibility N.A.
according to feasibility according to feasibility Service PM BU Service Further information on web ABB Group 2/11/20 | Slide 12 LINK to ABB.COM LPBS Service pages Further information on web Selection of coutries Life Cycle Management Status ABB Group 2/11/20 | Slide 13 Further information on webfrom Active to Obsolete ABB Group 2/11/20 | Slide 14 ABB Group 2/11/20 | Slide 15
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