ODP Deaf Services for Independent Monitors for Quality

ODP Deaf Services for Independent Monitors for Quality

ODP Deaf Services for Independent Monitors for Quality (IM4Q) Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Office of Developmental Programs Click to add footer text 1 Harry M. v. DPW

Settlement Overview Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 2 Harry M. v. DPW Settlement agreement approved in August 2013 Communication access for people who are:

Deaf Served through the Consolidated Waiver Agreement and summary in English and ASL: http://www.drnpa.org/page/harry-m-v-dpw/ Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 3 Harry M. v. DPW - Requirements

New data fields in HCSIS Statewide Deaf Services Coordinator Identification of individuals who are deaf Identify current deaf-skilled staff Provide interpreters and communication assistance Provide individuals options to choose skilled SCs and providers Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 4

Communication Assessment Establish a standardized communication assessment procedure Complete communication assessment for individuals who are deaf Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 5

Training Requirements Training for: Supports Coordinators Providers Investigators, Licensing Inspectors, Monitors Communication Assessors Topics include deaf culture, needs of waiver participants who are deaf, role of Deaf Services Coordinator Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare

Click to add footer text 6 Training Outline Deaf culture Unique needs of waiver participants who are deaf Communication with class members Identifying and reporting problems with effective communication When and how to contact the DSC Tom Corbett, Governor

Beverly Mackereth, Secretary of Public Welfare Click to add footer text 7 Deaf Culture Only about 30% of English is visible on the lips Many deaf people do not read/write English well enough for anything beyond basic facts (name, DOB, address, etc.) Highly attentive visually May love hearing technology (or not)

Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 8 Team Meetings Allow enough time Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare

Click to add footer text 9 Team Meetings Meet in a quiet, well-lit room Deaf person should be seated with back to window Circle or wide U shaped seating best Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare

Click to add footer text 10 Team Meetings Ask 1 person to talk at a time Talk face to face, about 3 feet apart Speak to the person Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare

Click to add footer text 11 Interpreters Types of ASL interpreters Interpret everything that is said Practice may be needed Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text

12 Coordinating and Working with Interpreters Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 13 ADA

Equal Access Reasonable Accommodation Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 14 Licensing staff, investigators and monitors are required to provide communication assistance

when meeting with an individual who is deaf. Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 15 Sign Language Interpreters Office of Deaf and Hard of Hearing database Department of General Services list

Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 16 Sign Language Interpreter Search http:// www.odhh.state.pa.us/Search/ InterpreterSearch.aspx

Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Search online for PA ODHH Interpreter Click to add footer text 17 Helpful Hints 2-hour minimum Create and maintain a list

Be flexible if interpreter is needed on short notice Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 18 Certified investigators must document attempts made to secure interpreters and any difficulties with needed communication services. Tom Corbett, Governor

Beverly Mackereth, Secretary of Public Welfare Click to add footer text 19 Monitoring Tool Changes Administrative Entity Oversight Monitoring Supports Coordination Orientation Monitoring Provider Monitoring Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare

Click to add footer text 20 AE Oversight Monitoring Ensure assessment information is recorded accurately Ensure that recommendations follow-up is completed by Supports Coordination Organization (SCO) Ensure provider qualification information is updated accurately

Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 21 Provider Monitoring Communication assistance deemed necessary while rendering service Notify SC in 10 days if become aware of communication assistance that needs to be

included in ISP Contact DSC if having difficulty providing communication assistance Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 22 Supports Coordination Monitoring Written protocol to request and obtain the

necessary communication assistance Communication assistance provided during SC services Required information completed in HCSIS, once communication assessment completed Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 23 Identifying and Reporting

Problems with Effective Communication Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 24 Communication Assistance Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare

Click to add footer text 25 Provide a Safe Environment Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 26

Sample Recommendations Door knocker light Doorbell signaler Sonic Boom Alarm Clock Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Heavy Duty Bed Shaker Click to add footer text

27 Video Communication Common Among the Deaf Community Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 28 IM4Q Monitors

Report through regular reporting process at your agency Regional Office in ODP Report to Customer Service Line Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 29

Contacting the Deaf Services Coordinator (DSC) Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 30 Contacting the DSC Difficulty finding a provider to meet a communication need identified in the ISP

Communication assistance need is not being met as specified in the ISP Information on providers who have specialized expertise Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 31 Contacting the DSC

Maureen Veety, DSC Phone: 570-614-1318 Email: [email protected] Tom Corbett, Governor Beverly Mackereth, Secretary of Public Welfare Click to add footer text 32

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