Consumer Law Consumer Law Lesson Objectives Know what
Consumer Law Consumer Law Lesson Objectives Know what a contract is and how one is made. Understand your consumer rights. Understand what to do if you have a problem with consumer goods. Be able to hold conversations about consumer rights. 2 Young Citizens Consumer Law What is a Contract? Offer Acceptance + It sounds straightforward, but have a look at the following cases 3 Young Citizens Consumer Law Fisher v Bell  A flick knife is on display in a shop with a price tag attached. Is this a contract? Was an offer and an acceptance made? No! There was no offer, only an invitation to make an offer. The customer is the one who makes the offer. 4 Young Citizens Consumer Law Carlill v Carbolic Smoke Ball Co  A reward was offered to anyone who became ill after using a herbal remedy for a cold. Mrs C. used the remedy and she still became sick. She tried to claim the reward. Is this a contract? Was an offer and an acceptance made? Yes! The reward was an offer of a contract and Mrs C accepted it by fulfilling the conditions (by using the remedy but still getting sick). 5 Young Citizens Consumer Law Felthouse v Bindley  A nephew discussed buying a horse from his uncle. He offered to buy the horse and said, If I don't hear from you by the weekend, Ill consider him mine. The uncle didnt say anything. The horse was later sold by mistake at auction. The auctioneer had been asked not to sell it but had forgotten. Is this a contract? Was an offer and an acceptance made? 6 Young Citizens No! No acceptance, a contract cannot be accepted by silence. The uncle did not say anything to his nephew. Consumer Law Contracts and Consumer Protection
When you are in a shop buying something, the contract is between you, The Consumer and the shop, The Seller. If a contract exists then the consumer (the buyer) gets lots of legal rights to ensure that they get what they paid for. These rights are known as Consumer Protection. 7 Young Citizens Consumer Law Consumer Rights Quiz You bought a pair of jeans last week but discovered when you got home that they were the wrong size. You want to take them back. What can you get? A B C 8 A refund An exchange You have no legal rights Young Citizens T Th he es sh ho op pd do oe es sn nt t h ha av ve tto e t a k e o take tth e a n he je s jeans b ba ac ck k.. M n y s Ma h any sho p s d ops do ob bu utt tth y a r e he ey are u n d e
underr n no ll o le leg ga a o b li g t obliga io n ation tto od do os so o.. If If y o s im yo u u simp ly c h a p n ly g change e y yo ou urr m d y min o ind you h a u hav ve en no o le g a l legal rrig . igh htts s. Consumer Law Consumer Rights Quiz You purchased a TV yesterday, but when you installed it at home, it didnt work. You return it with a receipt to the shop. The staff agree that its faulty but say you have to accept a repair. What are your rights? A You can demand a refund B You are only entitled to a repair C You will have to pay for a repair 9 Young Citizens W
Wh he erre ea an n it ite em m is is fa u lt y , faulty, a s lo as lon ng ga as s y o u r e you rettu it w urrn it n it with hin in 3 d a y 30 s 0 days,, y o u yo u a arre e e n t it le entitled t o d to a a ffu ull ll rre n d . effu und. Consumer Law Consumer Rights Quiz Any goods you buy must... A Be satisfactory quality, fit for purpose and as described B Last for at least six months C Come with a manufacturers guarantee All of the above 10 Young Citizens U
Un nd de err tth he eC Co on ns su um me err R ig h Rightts A c s Actt 2 20 01 y 15 5a an n y g o o d s goods tth o u ha att y b yo u b u uy y m t m mu a us t st matc h t h ch the es se e tth r e e r hree c it e criterria ia.. Consumer Law Consumer Rights Quiz You see a bottle of water priced at 70p, but at the till the manager says it was wrongly priced and is really 1.20. What can you do? A Insist on purchasing it at 70p B You would have to pay 1.20 C You are entitled to the water free of charge because of the mistake 11
Young Citizens A Alt lth ho ou ug gh hm ma an ny ys sh ho op ps m s ig t migh s e ll ht sell tth e w a t h e e waterr a att tth he e lo r m low we a er marrk ke ed dp prric ice ((tto e k e p o kee t h ep the c u s t o e m c ustome err h ha ap pp t py h ys e y so o they w wil illl la latte err rre t u r n
eturn)),, tth rre he ey ya a en no ott o b g e d obli liged tto o od d os so o in in tth e s e c hese cir s irc t a cu n um mstanc ce es s.. Consumer Law Consumer Rights Quiz You bought an iPhone five months ago and now it doesnt work. You return it to the retailer who says you must have misused it and that you need a report to prove that its faulty before he has to do anything. Is this correct? A Yes, if the seller disputes that the goods are faulty it is up to the buyer to prove it B For the first six months there is a presumption that the goods are faulty 12 Young Citizens F Fo orr tth he e fi firrs stt s six n ix m mo o ntth hs a s ft r p afte r c er pu
h a urchas e it se it is is u up tto p r o tth e t a he e retail ile p err tto r o v o prove e tth he a erre s ew n was no t h in othing g w wrro w it on h ng g with tth e it he ite em m if tth if w is he ey h y wish tto t o og u ge t et out o off rre p a ir in epairing go orr e x c h a exchan ng gin ing g it it.. A Aft fte err s six m
ix o n montth s , e hs, tth c o he con s u m nsume err m mu r o us v stt p e prove tth ha att tth he erre e w a s s w as s o m e ometth w hin r o ing n g wrong g w wit e ith iP h tth o he iPh n e hone.. Consumer Law Consumer Rights Quiz You bought a pair of shoes in the January sales at a reduced price but the first time you wear them the sole falls off. What are your rights? A You dont have any rights on sale items B You are entitled to a credit note C You have the same rights as for full price goods 13 Young Citizens Y Yo ou uh ha av
ve e tth he es sa am me e le g a l r legal rig h t s ights tto r e o rettu urrn n it b ite o em u ms s boug h t in ght in a a as s ale le a y o u as s yo u w o u ld would a t a at a n ny y o otth he e err ttim h ime.. T e The o on nly ly e c e p t ex io xception w o n wou uld ld b be e w e r e wh a here a fa u lt
fault h a s has b be ee en n p d po oin o intte u ed outt tto y o yo ou ua att tth e t im he time o f e of s sa ale le.. Consumer Law Consumer Rights Quiz You buy a CD on Amazon, but it doesnt arrive. What rights do you have? A You have the same rights as if you had bought it from a high street shop B You have different rights because you bought the CD over the internet C You have no rights because you bought the CD over the internet 14 Young Citizens Y Yo ou urr rrig igh htts sw wh he en n b u y in buying g o d g go o s o ods ov ve err tth in t e he e interrn
ne ett a arre e tth he e s a e a sam me as w h n s whe b u en buy yin ing g g o d s go in oods in p e r pers so on n P O V I PR D ROVIDE D t ED th ha att tth he e s e ll e r seller is b a e is bas d in sed in tth he e U K . UK. Consumer Law Consumer Rights Quiz You buy a second-hand bike from your neighbour. Do you have the same rights as if you had bought it new? A You have the same rights B You have fewer rights C You have no rights 15
Young Citizens If If y yo ou ub bu uy ys so om in me etth h ing s g e c o d secon h n nd-ha d f and frro m a om a s p sh ho o o p d orr ttrra e r y ader yo h a v ou e u t h h ave the e s sa am me a l e le r ig leg gal righ t s hts a as s b g bu n uy e yin ing new g o o w good ds s.. H e v Ho
e ow r wever,, if if y yo ou ub bu uy y s o m e t h somethin g p ing prriv a t ivate ely ly ((e r eit n ith e he w er new o r s e or sec co on nd h d-ha o an u nd d)) y h y ou ha v e ave m h mu uc s c h le les s s p r o t e c protecttio n . ion. Consumer Law Consumer Rights Quiz You purchased a video game from an online website but decided it was not fun to play and want to get your money back. What are your rights? A You can demand a refund B You can trade the game in for another one on the website
C You are not entitled to a refund or exchange 16 Young Citizens W Wh hil ile ey yo ou ua arre ee en nttit itle led d tto d ig a o digit l c n ital co t e n ontentt o off s sa c attis t o isffa r actory yq qu ua ali litty y,, tth he e s t a n a stand r d dard is a n is an o c t ob i bjje v e ective o e on n ea an nd d d o e n does o t
s not in c lu includ o de ey y ou urr p r s o n pe ersona l ju d al judg n gm me e ntt o off tth e v a lu he value eo off tth he e c o n t e n contentt.. Consumer Law Consumer Rights Quiz You tried a display computer at an electronics shop and purchased that model. You received a boxed computer from the stockroom, but when you arrived home you realised it was installed with a different operating system. What are your rights? A You can demand a refund or exchange at the store B You are not entitled to a refund or exchange 17 Young Citizens W Wh he en ny yo ou ub bu uy ya ap prro od du uc a ctt ft e
r h after ha v in g aving v vie iew we ed da a d is p la display m y mo l, y od o de u e a l, you arre e e en nttit t o itle led h d to ha v e ave tth he e d r de e eli d liv m ve ered mo d e l odel m ma attc ch h tth e is p he d la display . y. Consumer Law Role Play: What Happens Next? S Su uc cc ce es ss sc crriitte erria ia Y Yo ou um mu
us stt b Read through your scenario. be ec co on nfi fid de en ntt a c o an m nd m d u c o n m ic a m t e u One of you will be the customer n c ic le a a t r e ly c . le You nee arly. ou need and one will be the shop assistant. Y b e d tto a o be a b ble le tto y o tth hin ink ko yo e ou on t urr fe n n feet a d r e a s p n o d n r d e s t p o ond to e o ea Your task is to continue their ac
otth ch h he er. r. T Th conversation. he ec cu us stto om me err s sh ho ou uld ld ttrry tto y tth g b he t eir a o ge ir be et a fu ll es stt r e fu fu n ll d r . e fu n d. Improvise and work out how to T Th s he is ea tta as n s t s s is h o a nt shou arrive at the best outcome. uld ld ttrry e tto y tth e h o eir id ir b oa g av b void giv es stt in
g a iv r in e f g u n a d r e o fund orr h tto ha o rre av vin e--d ing g do oa in an ny g . ytth hing. 18 Young Citizens Consumer Law Questions to Consider ? 19 Young Citizens Customers, how difficult did you find enforcing your consumer rights to get what you were entitled to from the assistant? Assistants, how difficult did you find it trying to avoid giving the customer a refund? Do you think the customer in your scenario was legally entitled to a refund or exchange? Why or why not? What sort of skills do you think you need to be able to get what you want in situations like this? Consumer Law Plenary What surprised you most from todays session? What have you most agreed/disagreed with? What steps would you take if you found yourself in some of the situations we have been looking at? Is it important that people are aware of their consumer rights? Why? 20 Young Citizens
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