Towards an Integrated Digital Library: Exploration of User

Towards an Integrated Digital Library: Exploration of User

Towards an Integrated Digital Library: Exploration of User Responses to a Joined Up Service Ken Eason1, Susan Harker2 Ann Apps3 and Ross MacIntryre3 The Bayswater Institute, London 2Department of Human Sciences, Loughborough University, 3MIMAS, Manchester Computing, The University of Manchester 1 Funded by the Joint Information Systems Committee September 2004 ECDL 2004 zetoc and a joined up service Zetoc: web based Table of Contents service Database of 20 million records of the British Library Search facilities and an email alerting service Hosted by MIMAS, Manchester University Launched 2000 Free to UK Universities and Colleges Non-electronic delivery of full text articles e.g. ILL Discover Locate Request Electronic

September 2004 Deliver Non-electronic ECDL 2004 A Usage Survey of zetoc Usage Statistics: May 2002 13,000 alert users 20,000 journal alerts 40,000 searches per month Electronic Questionnaire 655 responses, >100 institutions User Attitudes Easy to use way of keeping upto-date Want electronic join updirect access to electronic full text Usage Patterns Zetoc offered 22 features 75% set journal alerts (av.13 journals) 50% had searched the database Very few used delivery services September 2004 ECDL 2004 Patterns of Use Features 1

5 Average Feature Use 10 September 2004 543 users 3.0 9.6 The Active Minority Faculty Librarians 3.2 20 22 651 users 4.1 The Passive Majority User Roles 15 5.2 ECDL 2004

(83%) 108 users (17%) Zetoc enhancements 2002 Zetoc as an Open URL source Discover Locate Institution Meta-searching Portals Request Deliver Default Litlink Resolver Institution Resolver September 2004 ECDL 2004 Usage of Open URL Version of zetoc 2002- 2003 Usage Statistics Discover Locate Institution Meta-searching Portals Sept 2002 2,317 Oct 2003 38,000 September 2004

Request Deliver Nov 2002 Default Litlink Resolver Nov 2003 Institution Resolver Nov 2002 152 (4) Nov 2003 1,755 (16) ECDL 2004 3,328 5,557 Evaluation of the enhanced service Questionnaire Survey: 196 respondents:118 had used OpenURLs Universities Resolvers Established Sample No. 28 31 + =/+ =/- New 25 + =/- Colleges 34 + =/-

Total 118 + =/- 100% Evaluation 93 81 67 50% 56 59 44 19 0% September 2004 7 ECDL 2004 41 33 User Strategies from Discovery to Delivery: An Interview Study The Story Behind the Statistics:

Unstructured Interviews with 26 zetoc Users No. of Users With Resolver 3 16 7.6 Without Resolver 3 10 5.9 6 26 6.9 Total September 2004 Average zetoc score No. University ECDL 2004

User Strategies from Discovery to Delivery: Non-Electronic Delivery With resolver 2 1.8 Without resolver 3 1.7 Description: Set Alerts: haunted by them: hope to follow up sometime by any means to hand. Have not used zetoc Open URLs Users and Context: 5 1.7 Mostly faculty: all kinds of institutions Strategy 1 : Ad Hoc University Total Users zetoc score Strategy 2 : Traditional

University Users zetoc score With resolver 1 7.0 Without resolver 3 6.1 4 6.5 Total September 2004 Description: Organised alerts and selected follow-up to locate printed versions. Have not used zetoc Open URLs Users and Context Faculty and researchers mostly in institutions with limited electronic journals ECDL 2004 User Strategies from Discovery to Delivery: Electronic Delivery Strategy 3: DIY Electronic University

Users zetoc score With resolver 7 7.5 Without resolver 4 5.5 Description: Using electronic delivery from other Websites. Unhappy experiences when using zetoc open URLs Users and Contexts: Research students and researchers in a range Total 11 6.5 of institutions Strategy 4: Integrated Electronic Description: Zetoc Open URLs as first choice strategy to Users zetoc score University get electronic full text With resolver 10.0 6 Users: 0

Without resolver 0 Research students and librarians in ej rich Total 10.0 Institutions with resolvers 6 September 2004 ECDL 2004 Discussion and Conclusions Progress Users want seamless join-up Open URL technology provides a means to achieve it Some users are achieving an excellent service Barrier One: Institutional readiness and join-up Good service requires good ej stocks and join-up Barrier Two: The Passive Majority The majority continue with current practice Needs individual high benefit/low effort (cost)ratio to change current practice September 2004 ECDL 2004

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