U.S. General Services Administration GTCC Compliance Management Ken

U.S. General Services Administration GTCC Compliance Management Ken

U.S. General Services Administration GTCC Compliance Management Ken Hennessy and Rich Sly GSA SmartPay Training Forum July 16-18, 2019 Agenda What is Misuse Finding Misuse

Case Management Responses to Misuse Reporting Resources 2 What is Misuse? Policy Violations of the DoD GTCC Regulations Abuse Third Party Theft

Accidental Card Use Personal Use Non-travel activity Local purchases Unofficial personal items and services 3 How to find Misuse? Visa IntelliLink Analytics Page Citi Manager / Transaction Management Citi Reporting Account Activity Text Report Declined Authorization Report DTS Traveler Status Report 4

IntelliLink Rules DoD System Rule Accounts with questionable history and/or high predictor score All ATM withdrawal transactions

Blocked MCCs Cash withdrawal with no associated Travel Casino-Gaming-Lottery Transactions DoDIG List of Adult Establishments (4) Local Transactions Rule (within 50 miles) Operation Nightclub Public Law 112-194 GTCC Abuse Prevention Act of 2012 (w/ATM) Restaurant/Bar multiple charges over 100 in 7 day period Transactions over $200 at drinking places Weekend Purchase Activity 5 IntelliLink Analytics DoD Requirement Automatic for cases in IntelliLink Create cases in IntlliLink Load non-IntelliLink cases in IntelliLink

Quarterly request for statistics for non-IntelliLink cases 6 IntelliLink Transaction Search 7 IntelliLink Transaction Search Advanced Options 8 Citi Reporting Account Activity Text Report Displays all transaction activity for a specified billing cycle APCs use it to review a minimum of 10% of transactions to ensure no misuse

9 Citi Reporting Declined Authorization Report Lists all account transactions presented for approval that were declined; includes the decline reason, and type of attempted purchase APCs and CPMs use it to identify attempted potential misuse, abuse, and/or fraud Navy IBA 1-30 April Declined Authorizations Report Page by: Report As Of Date: 2017-05-10-08.25.04 Hierarchy Level 3 32xxx 32xxx

Hierarchy Level 3 Name Any Fleet Any Fleet Account Name (Short) ATLAS ROBERT GREEN DEBORRA Account Number xxxx xxxx Decline

Date 4/28/2017 4/18/2017 32xxx 32xxx 32xxx Any Fleet Any Fleet Any Fleet BROOKS MIKE BROOKS MIKE BROOKS MIKE xxxx

xxxx xxxx 4/10/2017 07:17:13 4/13/2017 13:17:52 4/13/2017 13:18:16 Decline Time 05:49:40 17:29:40 Primary Decline Reason Merchant Type Blocked Invalid Expiration Date Merchant City MCC Merchant Name

Orlando 5945 TOYS-R-US SAN DIEGO 6011 Cardholder has not Confirmed Receipt SAN DIEGO Credit Limit Exceeded PENSACOLA Credit Limit Exceeded PENSACOLA Decline Transaction Amount $65.00 $83.00

3001 AMERICAN AIRLINE $544.60 3501 HOLIDAY INN EXPRESS $4,607.74 3501 HOLIDAY INN EXPRESS $3,686.19 10 DTS Traveler Status Report Request from the DTA Lists cardholders travel status Compare with the Account Activity Report or Transaction Search to determine if GTCC transactions were related to official travel Note: not all travel is processed using DTS 11 Case Management Compliance Module in IntelliLink

Creating Cases Analytics Page Predictor Score Tab Transaction Search Monitoring Cases Dispositioning Cases Compliance Reports Manual Process from GTCC Regulations 12 APC Response to Suspected Misuse Ask the cardholder Email/phone

See Annex 8 of GTCC Regulations for sample notification Notify the supervisor/commander Conduct a review of past transactions Monitor the cardholder more closely For repeated cases of misuse, deactivate the card when not in a travel status Notify the gaining APC when a cardholder transfers 13 A Supervisor/Commander Response to Misuse Determine severity of misuse (minor, major, critical) Oversee the inquiry/investigation into the potential misuse Initiate the inquiry and apoint an investigating officer

Elevate as required Take corrective action Administrative/disciplinary Refer cardholder to employee assistance programs as needed Gambling/financial assistance Monitor cardholder more closely 14 Reporting DoD Requirement Automatic for cases in IntelliLink Create cases in IntlliLink Load non-IntelliLink cases in IntelliLink Quarterly request for statistics for non-IntelliLink cases

15 GTCC Regulations Joint Travel Regulations Authorized travel expenses APC Guide

TraX Training Travel Card Program Management (APC Training) Resources www.defensetravel.dod.mil Managing Misuse for DoD Management Officials Citi Learning Center IntelliLink Training Reporting Tool Training 16 Questions

17 18

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