PPT Template 20100408 - Montana

State of Montana Statewide 9-1-1 Plan Project 9-1-1 Advisory Council Meeting July 10th, 2019 Federal Engineering, Inc. Unleashing the Power of Technology Introductions Federal Engineering

John Murray - Executive Vice President & COO Eric Parry, ENP - Program Manager 2 Genesis of Project House Bill 61 Passed in 2017

Allows for the creation of a Statewide Plan that needs to address: Setting of Priorities for the Montana 9-1-1 System Establishing Uniform Standards for 9-1-1 Equipment, Hardware, Software Formulating Plans for NG9-1-1 Technology Deployment throughout the State 3 Overview of Project

Milestone Deliverables Milestone 1: Completion of Project Plan and Communications Plan Milestone 2A: Completion of First Half of Stakeholder Engagement (PSAP surveys, town hall meetings & PSAP visits/interviews) Milestone 2B: Completion of Second Half of Stakeholder Engagement

(PSAP surveys, town hall meetings & PSAP visits/interviews) Milestone 3: PSAP Inventories Milestone 4: ESInet Inventory Milestone 5: NG9-1-1 Technology Standards and Requirements

Milestone 6: PSAP Needs Assessments Milestone 7: ESInet Design and Implementation Plan 4 What We Did PSAP

Inventories & Needs Assessment Captured and documented existing inventory and readiness of PSAPs for evolution to NG9-1-1 Developed summary of survey data and interview results from each PSAP Identified technology, hardware, and software upgrades necessary for PSAP to become NG9-1-1 capable Developed transition pathway to NG9-1-1 for each PSAP 5

What We Did ESInet Inventory Captured and documented status of the existing statewide 9-1-1 network Worked with Vision Net & CenturyLink to obtain current network diagrams, maps and current bandwidth availability and utilization Captured existing ESInet inventory 6

What We Did NG9-1-1 Technology Standards and Requirements Recommended standards to the State for ESInet, network security, GIS data, call delivery, and call processing based on NG9-1-1 national standards Developed a preliminary set of NG9-1-1 technology requirements 7

What We Did NG9-1-1/ESInet Design and Implementation Plan Developed and validated ESInet requirements Developed recommended requirements, designs and implementation plans for a statewide ESInet 8

ESInet Options Option 1 One Vendor: Acquisition and full implementation of statewide ESInet, NGCS, GIS Services and Hosted CPE. Advantages: Time saved during procurement process. A single vendor should be easier to manage. A single vendor should deploy faster with a streamlined implementation. There should be an assurance of interoperability among all components. A single vendor to answer all needs and address all issues. 9

ESInet Options Option 1 One Vendor: Acquisition and full implementation of statewide ESInet, NGCS, GIS Services and Hosted CPE. Disadvantages: Selecting a single vendor could be problematic when NG9-1-1 stakeholders are at different stages of deployment, i.e. PSAP CPE NG9-1-1 readiness. Pursuing singular/streamlined solutions may result in stranded investments in equipment, system and network components. Cost of solution(s) may be high due to a limited number of vendors capable of providing all components and services.

10 ESInet Options Option 1 One Vendor: Acquisition and full implementation of statewide ESInet, NGCS, GIS Services and Hosted CPE. Risks: If a selected vendor uses subcontractors, there may be no/or little input on individual components of solution. Service disruption may occur for all NG9-1-1 stakeholders should a primary or sub-contracted vendor change, or the relationship changes due to solvency or other contractual/business-related issues.

11 ESInet Options Option 2 Two Vendors: Separate procurement from one vendor for ESInet and NGCS and another vendor for Hosted CPE. Advantages: Separating the ESInet and NGCS vendor selection from the CPE vendor selection process provides for flexibility in choosing a vendor that is the best fit to deliver each of the services. Two vendors are not difficult to manage. 12

ESInet Options Option 2 Two Vendors: Separate procurement from one vendor for ESInet and NGCS and another vendor for Hosted CPE. Disadvantages: Detailed functional requirements must be developed and crossreferenced to reduce risk of gap in service and system functionality. Clear service level objections (SLOs) and/or service level agreements (SLAs) supporting the requirements and gap areas. Adaptability may be an issue for PSAP sites that have already began the transition to NG9-1-1. 13

ESInet Options Option 2 Two Vendors: Separate procurement from one vendor for ESInet and NGCS and another vendor for Hosted CPE. Risks: Any change of the vendor(s) that provides the ESInet and NGCS may be complex and disruptive to NG9-1-1 stakeholders on both Ingress and Egress side of the service. 14 ESInet Options Option 3 Three Vendors: Separate procurement of CPE, ESInet and NGCS, and GIS services.

Advantages: Will allow increased flexibility in choosing the best vendor for each service. There will be an advantage to the consumer in negotiating costs and services among multiple vendors. Disadvantages: Interoperability issues may increase when dealing with multiple vendors. Managing multiple vendors will be more difficult and require expanded expertise and oversight. 15

ESInet Options Option 3 Three Vendors: Separate procurement of CPE, ESInet and NGCS, and GIS services. Risks: Any change of the vendor(s) that provides the ESInet and NGCS may be complex and disruptive to NG9-1-1 stakeholders on both Ingress and Egress side of the service. 16 ESInet Options Option 4 Four Vendors: Separate procurement of ESInet, NCGS, GIS services, and Hosted CPE.

Advantages: The most flexibility for PSAP sites who are at different stages NG9-1-1 deployment. Disadvantages: With multiple systems and expansive components, there will be few vendors able to integrate said systems and components into a single cohesive solution. Risks: Long term management of four independent vendors will be difficult, requiring expanded expertise and oversight. 17

ESInet Options Option 5 Existing Provider and Network: Leverage the existing 9-1-1 Service Provider and network. Advantages: The intimate knowledge of the existing network, equipment and locations will allow an expedited implementation. Utilizing local resources allows for scheduling flexibility and not competing with deployment schedules of other 9-1-1 Service Providers. Disadvantages: A sole source acquisition will require detailed requirements to be defined just as a competitive procurement process, which may be resisted by the existing vendor and stakeholders.

18 ESInet Options Option 5 Risks: May be limitations in the knowledge-base and experience of existing vendor deployment and support staff. The cost and time to bring these resources up to date may impact anticipated expedited deployment. 19

ESInet Options Option 6 Regional Procurement of Variant Solutions: PSAP sites could be divided into distinct regions. This consideration allows for an introduction of procurement variant to all the options listed in relation to CPE vendor selection. This option lends itself to selecting a vendor(s) that offer a Hosted CPE deployment. This PSAP Regionalization concept should be explored prior to making procurement strategy and deployment decisions. 20 ESInet Options Option 6

Advantages: A regional approach should create cost efficiencies. Improved scalability. Enhanced security. Provide for easier maintenance that is administered on a regional level. Provide for additional disaster recovery options and capabilities. Standardized policies and procedures for call taking that are relevant to the region.

21 ESInet Options Option 6 Disadvantages: May be difficult to gain consensus from all the PSAPs within the region due to perceived loss of control. Risks: Loss of a Host site may result in a regions isolation if not configured, maintained and diligent focus on adherence to

policy and procedures. 22 Next Steps Montana 9-1-1 Advisory Council Review options Develop recommendations Continue with PSAP NG centric upgrades Develop a long-range implementation plan that includes the

Tribal PSAPs Provide advice & leadership on ESInet procurement 23 Next Steps 9-1-1 Advisory Council Planning Sessions

Federal Engineering engaged to assist Advisory Council in formalizing Statewide 9-1-1 Plan Quarterly sessions (September, December 2019 & March 2020) Goal: Statewide 9-1-1 Plan approval and adoption March 2020 24 Next Steps PSAP/Stakeholder

Outreach Socialize Statewide 9-1-1 Plan with the State of Montana PSAP community Review High-Level PSAP Needs Assessments with each PSAP Conduct through Town Hall meetings 25 Introduction to Next Generation 9-1-1 26

Do You Have the Same Telephone You Had in 1968? Do You Play Music the Same Way You Did in 1968? Do You Have ANY of the Same Technology You Had in 1968? Do You Think it is Time for Next Generation 9-1-1? Why or Why not? DOES THE PUBLIC?

What is NG9-1-1? A simple, open architecture that uses a secured, managed IP network and gateways, to manage information sets supporting: Voice & Text Messaging Data Video, and Whatever the Future Holds! Next Generation 9-1-1 ANY DEVICE, ANY TIME, ANYWHERE!

WHY IT IS TIME FOR NG9-1-1 Resolving infrastructure limitations Easing regionalization logistics Reducing long term costs Virtual (hosting) of services More functionality and optional features Faster info exchange with other PSAPs Improved caller location = faster call taking and dispatch Ability to manage spikes in call volume

WIIFM? Benefits of NG9-1-1 We can provide better service Supports a much wider range of devices and services Improved coping in disaster situations Telco competition non-proprietary solutions that are available off-the-shelf We have a bigger say in our own destiny

Primary Components of NG9-1-1 CPE (9-1-1 Call Taking Equipment) Network (IP) Database GIS (Graphic MSAG & Auto Location) IT (Security, Upgrades & Maintenance) The Importance of GIS GIS is Core to NG9-1-1

9-1-1 call routing, location validation, and mapping GIS road centerlines, address points, PSAP boundaries, and NG91-1 Core Services will replace the MSAG, ALI and selective routers GIS data to be compiled from local sources into regional or statewide datasets Complete, accurate, up-to-date, and standards-based GIS data essential for NG9-1-1 36 Secondary Components of NG9-1-1

Funding Politics Personnel Issues Public Education

PSAP Training Liability Legislation Partnering & Sharing Data Transition to NG9-1-1 This will be a statewide system not a State system NENA and US DOT developed transition plans Every PSAP has a say

Not going to happen overnight! Regional ESInets Network of Networks Interconnects PSAPs & facilitates interoperability Access Transfers Enhanced alternate & contingency routing Remote PSAP capability Emergency Notification Systems How Regional ESInet Will Work With NG9-1-1 Routing

determined based on location at time of call setup Emergency Call Routing Function (ECRF) Either civic or geo location Routing can be changed when needed Policy Routing Function (PRF) Routine or contingency Border Control Function (BCF)

Location information arrives with call Additional data available to be forwarded State of Montana Statewide 9-1-1 Plan Project Federal Engineering Stands Ready to Assist & Thanks You for this Opportunity 41

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