Présentation PowerPoint

Présentation PowerPoint

EU eGovernment Action Plan 2016-2020 Accelerating the digital transformation of government European Commission DG CONNECT, 'Public Services' Unit 25 May 2016, Rome, Italy Outline Past achievements New eGovernment Action Plan 2016-2020 Concrete actions to accelerate transformation of government Opportunities the digital eGovernment Action Plans

Instruments to advance the modernisation of public administrations across the EU i2010 eGovernment Action Plan 2006-2010 DAE eGovernment Action Plan 2011-2015 Empowering Citizens and Businesses Efficiency & Effectiveness Strengthening the Internal Market Pre-conditions

Major Achievements Interoperable electronic procurement Electronic Identity Patient Summary/ePrescribing Business mobility 14 partners 8 countries 32 partners 14 countries 47 partner 23 countries 33 partners 16 countries eJustice 17 partners

14 countries Consolidation of previous LSPs 26 partners (over 103) 22 countries NB: Italy participated in all of these Large Scale Pilot projects Total Budget 30.8M Total Budget 26M Total Budget 23M Total Budget 24M Total Budget 14M

Total Budget 27,4 M Major Achievements Outline Past achievements New eGovernment Action Plan 2016-2020 Rationale and approach Vision, principles, policy priorities Concrete actions to accelerate transformation of government Opportunities

the digital From eGovernment to (digital) government strategies online government (efficiency) transformative government (efficiency & effectiveness) lean government (more with less) 'digital government' / 'open government'

(efficiency & effectiveness & economic growth, societal equality, good governance, transparency, citizen engagement, etc.) quality of public service delivery socia l incl usion participation See: OECD Recommendation on digital government strategies, 2014 pu b effi lic s cie ect nc or public trust y

multi-level and multi-actor governance From silos to joined-up and open government Re-using data and services (between administrations and across MS) Cross-domain and cross-border interoperability Opening data, services, decision towards stakeholders Shared digital infrastructure 'Vision for Public Services': https://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-innovation-through-open-government

From availability to take-up - from customer services to customised services Source: eGovernment Benchmark, 2015 Digital Single Market Strategy for Europe The Commission will present a new e-Government Action Plan 2016-2020 Vision open, efficient and inclusive public administrations, providing borderless, personalised, user-friendly, end-to-end digital public services

innovative approaches are used to design and deliver better services digital environment to facilitate their interactions with stakeholders Principles Digital by Default Openness & transparency Once only principle

Cross-border by default Inclusiveness and accessibility Interoperability by default Trustworthiness & Security Policy priorities eGovernment Action Plan 2016-2020 Modernising public administration with ICT, using

key digital enablers Enabling crossborder mobility with interoperable digital public services Facilitating digital interaction between administrations and citizens / businesses for high-quality public services 20 actions identified in this Action Plan Further actions may be proposed either by the Commission or by stakeholders, including Member States.

Outline Past achievements New eGovernment Action Plan 2016-2020 Concrete actions to accelerate transformation of government Action launched Possible future actions Opportunities the digital Actions

(Pillar I.) eProcurement Take-up of eIDAS services Long-term sustainability of cross-border DSI Revision of the EIF Catalogue of ICT standards for public procurement The Commission to use common building blocks such as CEF DSIs and

follow the EIF, gradually introduce the 'digital by default' and 'once-only' principles, eInvoicing and eProcurement and assess the implication of a possible implementation of the 'no legacy' principle. Full end-to-end e-procurement can generate savings between 5 to 20% Actions (Pillar II.) Single Digital Gateway e-Justice Portal Interconnection of business registers

Interconnection of insolvency registers Digital technologies throughout a companys lifecycle Single Electronic Mechanism for VAT 'Once-Only' principle large-scale pilot project Applying the "once-only" principle in the EU could generate an annual saving of around 5 billion

Actions (Pillar II.) Single window for maritime transport and transport e-documents Electronic Exchange of Social Security Information EURES Job Mobility portal Cross-border eHealth services 'Digital by default' strategy at EU28 level could result in around 10 billion of annual

savings Actions (Pillar III.) Once-only principle for citizens in a cross-border context Deployment and take-up of the INSPIRE data infrastructure Transform the Commission (Europa) websites Opening-up public sector information in electronic format is expected to bring about economic gains of around 40 billion a year

Dynamic eGovernment Action Plan Stakeholder engagement platform (to be launched in June 2016) Call for ideas will be constantly open Member States and Commission to select actions to be added to the Action Plan Transparency on filtering criteria Monitoring of the implementation

Outline Past achievements New eGovernment Action Plan 2016-2020 Concrete actions to accelerate transformation of government Opportunities the digital Opportunities Supply of eGovernment services improving (with online service completion going from 78% to 85%) - > need to further increase take-up (digital skills, usability and re-using information across administrations) Source: The Digital Economy and Society Index (DESI)

How to? I. Digital enablers built on strong analogue foundation Streamlining processes (simplification) Institutional capacity (objectives, values, management systems and structures) Regulatory and administrative reforms (changing laws and management practices) Skills (cognitive, social & behavioural and technical) Monitoring mechanism

http://ec.europa.eu/esf/toolbox How to? II. From silos to joined-up and open government Re-use existing building block digital service infrastructures (see the CEF) Consider breaking down business processes and tasks into fundamental (modular) services that can be re-used coupled with other services in different contexts (start small, agile, flexible) Consider (business) life events (see eGovernment Benchmarking) Consider the role of (open/big) data (accountability & collect, connect, analyse)

Coordinate among administrations for the implementation of the actions Collaborate with other public administrations and launch joint actions It is not a matter of realising building blocks. It implies another way of working. How to? III. From availability to take-up Respect the principles when implementing new actions Engage users / stakeholders from the start (Customer Journey, understand needs, raise awareness, facilitation services, feedback mechanism, etc.) https://ec.europa.eu/digital-single-market/en/news/eu-egovernment-report-2015-showsonline-public-services-europe-are-smart-could-be-smarter

Possible funding instruments & support European Structural and Investment Funds (ESIF) Connecting Europe Facility (CEF) Telecom to deploy digital public services that work across borders Horizon 2020 Research & Innovation Programme Societal Challenge (SC) 6 - Europe in a changing world - inclusive, innovative and reflective societies (ICT-enabled public sector modernisation) Interoperability Solutions for European Public Administrations

(ISA) Structural Reform Support Service and Programme (SRSS and SRSP) NB: The Action Plan will not have a dedicated budget or funding instrument. Thank you! Public Services http://ec.europa.eu/egovernment eGovernment Action Plan 2016-2020 https://ec.europa.eu/digital-single-market/en/news/communication-euegovernment-action-plan-2016-2020-accelerating-digitaltransformation Staff Working Document https://ec.europa.eu/digital-single-market/en/news/staff-working-docu ment-executive-summary-implementation-and-evaluation-report-eu-eg overnment [email protected]

Follow us on @EU_eGov EU_Public Services Useful Links Vision for public services https://ec.europa.eu/digital-agenda/en/ict-enabled-public-sector-inn ovation-through-open-government eGovernment benchmark https:// ec.europa.eu/digital-single-market/en/news/eu-egovernment-report -2015-shows-online-public-services-europe-are-smart-could-be-sma rter eGovernment Studies http://ec.europa.eu/digital-agenda/en/egovernment-studies Quality of Public Administrations Toolbox for Practitioners

https://ec.europa.eu/digital-agenda/en/news/quality-public-adminis tration-toolbox-practitioners Join'up

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