SGW WIMS task management solution -

SGW WIMS task management solution -

SGW WIMS Task Management Solution Murray Leech WIMS / SCADA Project Officer South Gippsland Water 2017 South Gippsland Water SGW manages 10 WTPs over a large geographical area The treatment plants are operated and managed by: 8 WTP operators, 2 area supervisors and 1 quality manager. Operators will rotate across a number of plants and may visit

more than one plant per day to cover other staff and complete more complex work such as filter In addition to ensuring quality standards operators are also inspections. responsible for a significant amount of maintenance and improvements works at each of the plants. And without a well developed work management system operators are required to work with little guidance on the work required for the Initial Operator Forms SGW initially started building water quality reports to match existing paper forms

These reports allowed operator to easily see past data and which tests required attention Daily and investigation forms SGW also produced a number of more complex daily forms for tests like Cl2 demand, jar testing and chemical delivery. Although we were really happy with these forms we found it difficult to ensure all operators

were using them as frequently as we wanted them to. When someone would go looking for data it often wasnt there It also took a significant amount of time for supervisors to ensure data was entered and to explain where to find the form and what needed attention Reporting on critical data entry To ensure critical data wasnt missed we built a number of scheduled

reports to alert operators and supervisors that work was missed. But these reports only provided information at points through the day. Building a Task Management Solution To give operators an indication of where work is required we added coloured indicators on all dashboards to show where tasks were required either today (green) or by the end of the reporting period (yellow).

This was accomplished by utilising the user defined fields of each variable along with some fairly basic SQL queries Work Summaries This work not only gave allowed operators a more efficient way to find there work By modifying the SQL queries we could also produce summary information on the progress of work completed

as well as daily reports of the work required Operator Management With a number of larger tasks to be completed throughout the year supervisors requested a way to manage staff to facilitate the work. This led to the inclusion of non-routine task scheduling and staff assignment to adequate ensure resources could be planned to complete these jobs.

Completion Reporting Putting all the data together managers and supervisors are now able to report on the efficiency of operators and ensure that all required work was completed for a given reporting period. Results Supervisors can now track Operators were almost

unanimously pleased with the system. It allows them to retain decision making about their work but lets them know which items still require attention. There has been a dramatic improvement in the level of data collected ensuring reporting is more accurate and time is not wasted tracking down data. which plants and tasks require more attention and through better reporting operators are more accountable when work

is missed The entire system was produced and rolled out in around 12 months with limited resources (1 part time), for a significantly small cost and no additional system resources As a custom addition there is no external support to maintain the system and it is heavily dependent on existing resources and documentation for its continued use and development

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