Care Management Implementation Update February 6, 2018 Why

Care Management Implementation Update February 6, 2018 Why

Care Management Implementation Update February 6, 2018 Why the Change to VirtualHealth? More intuitive screens and workflows; improved user experience Built-in Care Team support and messaging more aligned to all of our Care Management programs Single price for all modules, including not just Care Management, but Utilization Management, Disease Management, and Health & Wellness for future business opportunities including any agreed-to CCNC-specific workflow or functionality items including support work and continued improvements in the future Better out-of-the-box reporting capabilities Enhanced clinical content compared to only a year ago when we first evaluated them Strong motivation to truly partner with us and support or programs and partners 2 VirtualHealth Care Manager Home Page 3 Project By the Numbers 13 Work Streams Resource capacity that supports a single work

package, defect/bug fix, or similar deliverable at one time 60 Work Packages Custom source code deliverable that is based on a single scope-limited requirement document 3 42 Instances Weeks Until Go-Live Separate instances of VH to support system exploration, testing, training, and production activities Total time available to develop and deploy minimum viable product functionality 5 PR IV IL E G ED A N D CO NF ID E N T IA L Project Milestones 3/5/18 8/27/18 WP Completion Day 2 Kick-Off First 5 work packages completed Day 2 work packages begin 1/2/18 8/20/18

10/29/18 Project Kick-Off Training Go-Live First 12 work packages begin Train the Trainer begins CCNC go-live 6 PR IV IL E G ED A N D CO NF ID E N T IA L Project Plan 11 PR IV IL E G ED A N D CO NF ID E N T IA L CCNC Work Packages Operations - Integration - Medical Claims Operations - Integration - Pharmacy Claims Operations - Integration - Pharmacy Fill History 101 Member Profile - Standard 121 Care Plan - Problems - Management 102 Temporary Members 122 Care Plan - Problems - Auto-Population 103 Member Plan Disenrollment - Standard

123 Care Plan - Problem History 104 Member Plan Re-enrollment - Standard 124 Care Plan - Tasks 105 Provider Profile - Standard 125 Care Plan - Patient Centered 143 106 Temporary Providers 126 Care Plan - Offline 144 107 Provider Appointment - Tasks 127 Medications - Manual Reconciliation 108 Referrals - View and Management 128 Medication - Automated Reconciliation 146 Clinical Data - Integration - Medi-Span 129

Business Delegated Rules 147 Correspondence - Integration - Fax 130 User Profiles and Departments 148 Education - Integration - Healthwise 131 Portal Permissions 149 Replicated Database 132 Protected Document View (42CFR) 150 SSO - Integration - Care Impact 133 Correspondence Templates 157 Community Resources - Directory 134 Report - Health Educator/Coach Outreach 151 Medication List 135 Dashboards - CM Processes 152

Medication Issues Migration 136 SSO - Integration - MicroFocus 153 Allergies Migration 137 Membership - Integration - Enrollment File 154 Episodes Migration 155 Notes Migration 156 Offline iOS app 158 Provider Portal - Practice Roll-Up Provider Portal - Member Eligibility Check 109 110 112 Referrals - Provider View and Management Referrals - Member View and Management Automated Referrals - ADT/ Impactability 113 Caseload Assignment - Manual 114 Caseload Assignment - Automated 115

Caseload Scoring and Balancing 116 Member Participation - Tasks 117 Initial Needs Assessment 118 Health Risk Screening 119 Interaction Tracker 120 Assessment Templates 160 Navigation 138 Providers - Integration 139 Risk - Integration - Impactability 140 141 142 145 159 Clinical Data - Integration - ADT Clinical Data - Integration - Lab Results Clinical Data - Integration Immunizations 10 PR IV IL E G ED A N D CO NF ID E N T IA L

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