Structure - University College London

Structure - University College London

UCL LIBRARY SERVICES Measuring success in delivering the Library Strategy Dr Paul Ayris Director of UCL Library Services and UCL Copyright Officer Chief Executive, UCL Press President of LIBER (Association of European Research Libraries Chair, LERU Chief Information Officer community (League of European Research Universities) e-mail: [email protected] UCL LIBRARY SERVICES Structure Why measure What to measure Operating Plan Indicative

Measures Conclusion Kings Cross Station, London UCL LIBRARY SERVICES Structure Why measure What to measure Operating Plan Indicative Measures Conclusion Kings Cross Station, London UCL LIBRARY SERVICES Why measure? Question: Why do we need budgets?

If UCL had limitless money, then no budgets would be necessary Departments could spend as much as they like Universities do not have limitless funds Budgets Identify priorities Enable Departments to offer best value for money UCL LIBRARY SERVICES Structure Why measure What to measure Operating Plan Indicative Measures

Conclusion Kings Cross Station, London UCL LIBRARY SERVICES The Mappa Mundi '... it is without parallel the most important and most celebrated medieval map in any form, the most remarkable illustrated English manuscript of any kind, and certainly the greatest extant thirteenth-century pictorial manuscript. Christopher de Hamel Mappa Mundi UCL LIBRARY SERVICES What to measure?

Do you measure What interests you? Only what you can measure? Be informed by what other people measure benchmark? UCL LIBRARY SERVICES What to measure? Measuring performance against Strategy and Implementation Plans is the most important thing Everything the Library does has to contribute to the

institutional Strategy If it doesnt, we should not be doing it St Michael, by John Flaxman, UCL UCL LIBRARY SERVICES Structure Why measure What to measure Operating Plan Indicative Measures Conclusion Kings Cross Station, London UCL LIBRARY SERVICES

Operating Plan Strategy identifies the Librarys academic Mission and Vision Operating Plan identifies how these are delivered Maps what needs to be done against available resources Staff Time Money Space UCL LIBRARY SERVICES Operating Instruments Operating Plan divided

into sections linked to the Library Strategy 5 Key Performance Areas Research Support Student Experience Support for Healthcare Space Management Widening Participation and Public Engagement With Key Performances Indicators (measures) against each UCL LIBRARY SERVICES Structure Why measure What to measure

Operating Plan Indicative Measures Conclusion Kings Cross Station, London UCL LIBRARY SERVICES Teaching and Learning (= Student Experience) The Library will work to equip all UCL students and staff (including Library Services' staff) with the skills to navigate their way around and to use resources, developing technologies and new modes of delivering teaching, in line with the

UCL Key Skills system. Sconul statistics (in preparation) show that 68,061 person-hours of training were received in 12/13, against our baseline of 17,308 person-hours in 2011/12 Success criterion for SE11 of a 25% increase in participation has been met UCL LIBRARY SERVICES Research Support 2014-15 Further develop UCLs digital library to be one of the best

digital library offerings from any Russell Group University 2015-16 Further develop UCLs digital library to be one of the best digital library offerings from any Russell Group University 2016-17 Further develop UCLs digital library to be one of the best digital library offerings from any

Russell Group University Digital Library, Summer 2013 ISBSB 92% satisfaction London - UCL ranked 2nd Russell Group - UCL ranked 3rd UCL LIBRARY SERVICES Student Experience 1 2 2014-15 2015-16 2016-17

RFID introduced into the UCL Main Library and selected site libraries RFID introduced into UCL site libraries according to timetable in detailed Implementation Plan RFID introduced into UCL site libraries according to timetable in detailed Implementation Plan [email protected] achieves 35%

coverage for courses listed in Portico [email protected] achieves 50% coverage for courses listed in Portico [email protected] achieves 60% coverage for courses listed in Portico UCL LIBRARY SERVICES Student Experience RFID Implementation Plan, overseen by RFID Project Board, oversees phased implementation of RFID across all library sites

Main Library, IoA and LASS scheduled for 2013-14 [email protected] Change of measure from one against Moodle data (not sufficiently reliable) to Portico data Goal for 2014-15 = 35% coverage Current success rate is 18% coverage in [email protected] against Portico UCL LIBRARY SERVICES Space Management 2014-15 2015-16 3 Construction of

Cruciform Hub is completed Completion of Cruciform Hub 4 Construction of new Bartlett Library and Learning Hub Completion of new Bartlett Library and Learning Hub 2016-17 UCL LIBRARY SERVICES

Green Awards 2012-13 baseline position Main & Science Royal Free RNID/Ear Institute Orthopaedics Eastman Archaeology Bartlett Child Health LaSS Cruciform Moorfields SSEES Neurology Pharmacy Wickford Silver Award Bronze Award

Bronze Award Bronze Award Bronze Award Working Towards Bronze Working Towards Bronze Bronze Award Working Towards Bronze Working Towards Bronze Working Towards Bronze Bronze Award Did not participate this year Did not participate this year Working Towards Bronze UCL LIBRARY SERVICES Green Awards Targets for 2013-14 Main & Science Royal Free RNID/Ear Institute

Orthopaedics Eastman Archaeology Bartlett Child Health LaSS Cruciform Moorfields SSEES Neurology Pharmacy Wickford 2013-14 Gold Bronze Bronze Bronze Bronze Bronze

Bronze Bronze Bronze Bronze Bronze Bronze Bronze Bronze Bronze 2014-15 Gold Silver Silver Silver Silver Silver Silver Silver Silver

Silver Silver Silver Silver Silver Silver UCL LIBRARY SERVICES Monitoring for Library Committee UCL LIBRARY SERVICES Structure Why measure What to measure Operating Plan Indicative Measures

Conclusion Kings Cross Station, London UCL LIBRARY SERVICES Conclusion? Measuring a services performance Is not an exam Checks the health of an organisation or service Indicates successes to celebrate Issues to address Regular part of good management practice

Recently Viewed Presentations

  • In-plant Accident Management (Module 15)

    In-plant Accident Management (Module 15)

    Defence-in-depth Accident. Design basis accident: Are postulated accidents to which a nuclear plant, its systems, structures and components must be designed and built to withstand loads during accident conditions without releasing the harmful amounts of radioactive materials to the outside...
  • Phone-a-Friend - Phone Bank Wizard

    Phone-a-Friend - Phone Bank Wizard

    Phone-a-Friend - Phone Bank Wizard Tutorial. Enter "Phone Bank Grey" in the Header Image field. Select the image in your federated group. Enter the date of your phone bank into the Start Date field. This is the date queuing of...
  • Cells and Batteries Lab - University of Michigan

    Cells and Batteries Lab - University of Michigan

    Electrochemical Cells and Batteries ... Electric Forces In 1785 Charles Coulomb established the fundamental law of electric force between two stationary charged particles: Force directed along the line joining the particles Force inversely proportional to the square of separation distance...
  • Access to Medicine, IP, and Public Health

    Access to Medicine, IP, and Public Health

    Policy decisions in achieving the balance between industrial goals and social goals are complicate, and sometimes very political. 2012/05/18 * YMU/HWF International Covenant on Economic, Social and Cultural Rights "The right of everyone to the enjoyment of the highest attainable...
  • Differentiate between synthetic and artificial fibres

    Differentiate between synthetic and artificial fibres

    Synthetic fibres are made from chemicals derived from fossil fuels; artificial fibres are either plant cellulose or bio-engineered Artificial cellulose fibres can be natural or regenerated, made from wood or cotton linters. Acetate is a low-cost fibre with a silk-like...
  • The Relationship between the Two-Body and the Collective

    The Relationship between the Two-Body and the Collective

    The Relationship between the Two-Body and the Collective . ... olvation of electrolytes is a long-standing scientific problem. ... They combined calculations and experiments around two ions that form an ion pair in a solution of a salt in water....
  • Component Description CMU Note-Taker Tools Human Computer Interaction

    Component Description CMU Note-Taker Tools Human Computer Interaction

    Fine-grain versioning Collaborative services Persistable Situated Events: Event architecture for linking object versions and replicas, and for maintaining consistency and awareness. Aggregation and filtering Logging and checkpoints 3 - Component Description Asset — An information source/sink.
  • Speaker Intro - NPAIHB

    Speaker Intro - NPAIHB

    Target Audience. The overarching goal of PCSS is to train a diverse range of healthcare professionals in the safe and effective prescribing of opioid medications for the treatment of pain, as well as the treatment of substance use disorders, particularly...