The Art of E-Communication

The Art of E-Communication Preventing Unprofessional Correspondence in an Informal Medium Presentation by Jason C. Garza Why worry about Etiquette? On average, 90% of internet users use email on a daily basis. (Standford,

2008) To curb costs, organizations use email or instant messaging systems in order to eliminate phone usage. Email is a form of documentationand like all documentation it should be professional. Email Think of writing an email as writing a

business letter. Know your audience: is this correspondence to a supervisor? A colleague? A friend? A manager? Know what idea(s) you want to communicate. (In)Formal E-Communication Informal: Not used in business; will be a friendly, casual correspondence

about non-business issues. Slang (IE whats up, yo, huh, i) Formal: Used in business; will be a to-the-point correspondence addressing one or more pressing issues. Informal E-Communication Errors Using acronyms that may have multiple meanings (IE O/S; POA)

Using technical jargon that the recipient may not understand Not using a spell or grammar check. (In)Formal Address

First name Title, last name Hey Hows it going? Well, you wont believe Greetings, Mr To whom it may concern

Security Emails and Instant Messaging systems may not have secured servers Never send: User names Passwords Account numbers Social security numbers Other sensitive data

GRAMMAR TIME Spelling Activate spell check on: Outlook, Thunderbird, etc. Web browsers (Firefox, Explorer) Desktop

Know When To Capitalize Words HOW (not) TO SAY IT AVOID TYPING IN ALL CAPS Emails typed in all caps are often

ignored Conveys amateurism, not professionalism Spam filters may catch emails in all caps Is just like shouting at the person across from you How, not; to: sayit.?! Use punctuation; avoid: Lack of stops (periods, question marks)

Lack of separators (commas, semicolons) Run-on sentences May change the meaning of a sentence: Giant moving, sale Friday. Giant moving sale Friday. Emoticons; E-bbreviations Never use BRB, LOL, BTW

Never use emoticons (smiley faces) These do not belong in a professional business setting; they can be disabled at the user level Tips Keep the message short and to the point; use short sentences. Proofread before sending Avoid the read/delivery receipt option

Can be deactivated on recipients Outlook Avoid using URGENT or IMPORTANT Creates the boy who cried wolf problem Replying Avoid using the reply all feature unless the original email was sent to create an open forum Clogging the CC line; if you have a

question for the sender, then only reply to the sender Good-bye

Sincerely Regards Have a great day Toodles, See ya Until next time Awaiting your reply

Signing off Use a signature block when sending or receiving Outlook will allow you to save your preferred signature. Jason C. Garza

Human Resources/Training Manager The Family Credit Union [email protected] (563) 388-8328 E-Communication should be

short and to the point respectful and professional replied to promptly free of big attachments

addressed and signed off properly used as an alternative to telephones something to embrace E-tiquette

Recently Viewed Presentations

  • Slide 1

    Slide 1

    Inorder to achieve this mission, five core technologies have been identified in which ASME will deliver locally relevant engineering to advance: Manufacturing- Both traditional industrial production and emerging areas including Additive/3D and Digital Manufacturing.
  • Quebec - Mr. Harrison's History/law Site

    Quebec - Mr. Harrison's History/law Site

    The FLQ Crisis!!! a radical separatist group called the FLQ (Front de Liberation du Quebec) demands action in 1970! kidnapped political figures resort to murder when demands not met Trudeau invokes War Measures Act to stop them!
  • Planning for Recreation and Visitor Services

    Planning for Recreation and Visitor Services

    Document source, i.e. Wood River Lands Benefits Study, and findings in the Existing Environment, Include data in the analysis, FONSI, include as a beneficial impact, Decision, list as rationale. Collect and use OFM data for the analysis.
  • Test


    De eerste poging van Jan is GEEL-GEEL-BLAUW-ROOD. Hij heeft de 4 juiste pinnetjes, alleen staat er maar één op de juiste plek. Leg uit waarom het niet het blauwe of rode pinnetje kan zijn dat op de juiste plek staat....
  • Un risque  oubli  dans lOcan Indien: le tsunami

    Un risque oubli dans lOcan Indien: le tsunami

    Times New Roman Arial Modèle par défaut Un risque « oublié » dans l'Océan Indien: le tsunami Présentation PowerPoint Une région à Tsunami Une aire géographique touchée de taille mondiale 2. De quoi parle-t-on? 3. 26 décembre 2004 plage de...
  • 2019 Employee Benefits Open Enrollment Open Enrollment 2019

    2019 Employee Benefits Open Enrollment Open Enrollment 2019

    The FSA administrator is Total Administrative Services Corporation, or TASC. FSA plan participants will pay a monthly administration fee of $3.45 which is a post-tax payroll deduction. Only one fee applies if you are enrolled in both Health Care and...
  • Translating Clinical Trials Into Clinical Practice

    Translating Clinical Trials Into Clinical Practice

    Translating clinical trials into clinical practice Importance of good glycemic control More trials, more evidence Type 1: DCCT/EDIC Type 2: UKPDS, Steno-2, ADVANCE, VADT, ACCORD, meta-analyses Guidelines and targets The 10 steps: treading carefully Recommendations for managing type 2 diabetes...
  • a Bar Graph - Quia

    a Bar Graph - Quia

    a Bar Graph Bar graphs are used to compare things between different groups a Line graph Line graphs are used to track changes over short and long periods of time. When smaller changes exist, line graphs are better to use...