Whose health service is it anyway? Patients perspective Irish Patients Association Royal Hospital Kilmainham Dublin Irish Patients Association Dec 4th 2002 Author S McMahon Overview How we saw the system and see it The Health Strategy Our Strategy Getting it right Whose health care is it? the challenge
Areas of Involvement Importance of Networking Some messages for consideration Irish Patients Association Dec 4th 2002 Legacy Model R E W PO He alt hS er
vi ce Patient Irish Patients Association Author S McMahon sup por t Vision Model Patient Centered Health Service Health Service
power Patien t pport su Irish Patients Association Author S McMahon Vision of Irish Health Strategy Quality & Fairness A health system that supports and empowers you, your family and community to achieve your full health potential
A health system that is there when you need it , that is fair and that you can trust A health system that encourages you to have you say, listens to you and ensures that you views are taken into account Principles that underpin Strategy Equity and fairness
A people-centered service Quality of care Clear accountability Strategy not Dead we have only taken the first of many steps Our Strategy In Partnership with Health Service
Systems Place Patient at the center of Health Care Participate in the Improvement in the Quality & Safety they receive Participate in its Cost Effectiveness Participate in expanding the Availability of Service Protect Patients Rights!! Based on our experience
Patient Needs Be treated with dignity Privacy Confidentiality Have equitable access to services and medications Have quality and safety proactive management Programs Have access to meaningful information Right to give informed Consent To have Robust grievance procedures To trust the system
Irish Patients Association Goal is getting it right every time! Irish Patients Association Author SMcMahon Challenges to getting it right Exist! Medication Clinical Inequality of Access P e r c e n ta g e d i ffe r e n c e (% ) Management
Irish Patients Association Nov 15th 2002 Author S McMahon Occupational class gradi ents in health 700 600 500 400 300 200 100 0 M or talit y difference be t ween highe st and lowe st occup ational
cl asse s Irish Patients Association Networking & collaboration Listen and learn from the patients experience Enterprise liability advisory group PPF Health service quality assurance group
Among many NGOs Health strategy forum P.A. I.A.P.O. Cittadinanzattiva Areas Of Involvement Council of Europe Committee of experts on media and health (SP-MDS)
Primary Care Implementation National/Regional Steering Committees Medical Councils Advisory Group on Competence Assurance An Bord Altranais steering committee on Nurses in the prescribing and administration of medical products A Hospital policy advisory committees Consent/Complaints/Non Punitive reporting systems
EUPC Lecturers / Conferences / Media Simple message is System is listening and patient groups are beginning to collaborate We all must work to ensure that it is not tokenistic Campaigns
Value for Money Audit Participated in Safety Proactive risk management everywhere Industrial relations unrest Minister recently announced HR Study
Support Health care advocates within system when they identify safety issues European patients charter Without patient centered quality standards HC is not the patients Receptionist Doctor (GP) Pharmacist Community Staff Ev ent Consultant line Eg. Quality standards Nurse Communication
Safety Management Industrial Relations Grievance procedurers Patients View Irish Patients Association Professionals Mngr/Admin Others Author SMcMahon Its the patients Health Care system ! A health system that encourages you to have you say, listens to you and ensures that
you views are taken into account Patient centered Drives culture change Needs a partnership approach Corner stone quality ethos Lets Connect ! THANK YOU
Culture and Relationships Theory & Research in Intercultural Communication—COM 372 John R. Baldwin—Illinois State University A systems explanation A systems explanation Process (Throughput): Communication patterns: Conflict Self-disclosure Power negotiation, etc. Input: Motives/Goals Definitions of relationship Cultures of origin Cultural values,...
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