To Ubiquity and Beyond: - OCLC

To Ubiquity and Beyond: - OCLC

Wednesday 10th December 2014 Session 6: Creating local services - Qwidget or full form, adhoc or permanent and the email form. The worlds libraries.

Connected. Session 1. December 1st 10.30-11.30. Introduction to Enquire, what it is, local service, SCL Universal Offers and more. Session 2. December 2nd 10.30-11.30. Let's get chatting - chat basics, using scripts, using policy pages Session 3. December 3rd 2.30-3.30. Offline worlflow - answering offline questions, referring to colleagues

Session 4. December 8th 10.30-11.30. 24/7 Reference Cooperative and staffing the 24/7 Reference Cooperative Queue Session 5. December 9th 10.30-11.30. Administrator training - new user accounts, running and interpreting reports, institution level information Session 6. December 10th 2.30-3.30. Creating local services - Qwidget or full form, adhoc or permanent and the email form

The worlds libraries. Connected. Glossary of useful terminology QuestionPoint this is the software that underpins the Enquire service Enquire is the subscription service of 58 library authorities in England and Scotland participating in collaborative virtual reference Chat online, real time Q&A sessions

Offline a chat session to be answered more comprehensively by email later, or referred by our UK and US partners locally OCLCs 24/7 Reference Cooperative - U.S libraries who cover Enquire when UK staff are not online Local Services these are configurable services over an above the Enquire stream, so use locally however you wish The worlds libraries. Connected.

The worlds libraries. Connected. Many channels, one reference service Mobile devices Chat widget (Qwidget)

Social Networking (Facebook, Twitter, Yahoo Answers) Chat

Email webforms Walk up Telephone Physical desk The worlds libraries. Connected.

SMS texting Text a Librarian Upside Wireless FAB Libraries QuestionPoint Account: Enquire OR

your local service Bookmark Your Library Full form versus Qwidget The worlds libraries.

Connected. The worlds libraries. Connected. How can this add value to what you do: Local and Regional Services

The worlds libraries. Connected. Nottinghamshire The worlds libraries. Connected.

Join us online to chat with Louise Welsh Award winning Scottish author The worlds libraries. Connected. Essex

The worlds libraries. Connected. Solihull The worlds libraries. Connected.

Nottingham City The worlds libraries. Connected. Logging into QuestionPoint: http://www.questionpoint.org The worlds libraries.

Connected. The worlds libraries. Connected. The worlds libraries. Connected. The worlds libraries.

Connected. The worlds libraries. Connected. Where to go for help http://www.oclc.org/en-UK/Enquire.html help guides, hints and tips will be added to this temporary site PN List not many use for this, but it can be. If you are not on the listserv, let us

know and we can add you. [email protected] Support [email protected] Tel: 0114 267 7502 The worlds libraries. Connected.

Where to go for help http://www.oclc.org/en-UK/Enquire.html help guides, hints and tips will be added to this temporary site PN List not many use for this, but it can be. If you are not on the listserv, let us know and we can add you. [email protected] Support [email protected] Tel: 0114 267 7502

The worlds libraries. Connected. Any questions? If you think of any questions after the session, please email me: [email protected]

The worlds libraries. Connected.

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