Workplace Safety and Health - WSH C

Workplace Safety and Health - WSH C

Common Hazards in the Hospitality & Entertainment Industry Hospitality & Entertainment Industry sectors Hotel and Accommodation services Food and Beverage Service Activities Convention, Trade show, Concert and other Event Organisers Arts, Entertainment and Recreation Industry Date of training Insert your company logo here Common Hazards Hospitality & Entertainment Industry Contents 1. 2. 3. Workplace Safety and Health (WSH) Policy

WSH Rules and Regulations Common hazards in our workplace Slips, trips and falls Exposure to electrical Fall from heights Struck by falling object Cut by object Exposure to extreme temperatures Fires and explosions current Exposure to harmful chemicals Workplace aggression

Fatigue Noise-induced deafness 1. Workplace Safety & Health (WSH) Policy Insert your companys WSH Policy here 2. WSH Rules and Regulations 1. 2. 3. 4. 5. 6. 7. 8. Follow all safe work procedures Report all unsafe work conditions and work practices to your supervisor or Safety Officer

Please insert your companys own WSH rules and regulations here 3. Common hazards in our workplace Slips, trips and falls Exposure to electrical Fall from heights Struck by falling object Cut by object Exposure to extreme temperatures Fires and explosions

current Exposure to harmful chemicals Workplace aggression Fatigue Noise-induced deafness Highlight the more common hazards in your company here (optional) Slips, Trips and Falls Slips, Trips and Falls is a frequently occurring accident type, leading to minor injuries (sprains, bruises) as well as major injuries (fractures, head injuries). DO

Insert pictures of obstructed walkway, spills or warning signs Practice good housekeeping daily Wear anti-slip shoes if floor is usually slippery Report any damaged flooring Put up warning signs for: wet floors raised flooring damaged flooring Slips, Trips and Falls Case study:

Dish washing area Staff was cleaning glasses at the dish washing area in a restaurant kitchen When lifting a tray of glasses, he slipped on the wet floor and fell His neck was cut by broken glass and he bled to death Lesson learnt: Wear anti-slip shoes during work Use a trolley to transport fragile items between locations Practice housekeeping to keep workspace free of clutter Fall from heights Fall from heights is one of the leading accident types. Accidents and near-misses often involve the improper use of ladders. DO

Wear proper footwear Use the correct ladder for the job Keep 3 points of contact with the ladder at all times Set up a barrier around the ladder during work (e.g. set up a barrier 2m around a 2m tall ladder) DO NOT Use the ladder on uneven ground Fall from heights A scaffold / platform is recommended to provide better access and also a more stable platform to work on. DO

DO NOT Ensure the scaffold/platform has been inspected by a licensed inspector before use. Only set up on level and stable ground Fully extend outriggers to enhance stability Wear helmet, safety harness with lanyard & safety shoes Overload the scaffold / platform Fall from heights Case study:

Staff was conducting inspections above the false ceiling of a hotel walkway He stepped on a weaker support that gave way 3.2m He fell through the ceiling to the ground and fractured his pelvis Lesson learnt: Use a tower scaffold to access the work area above the false ceiling. Struck by falling object Getting struck by falling objects can lead to head injuries and even death. It commonly occurs in storage facilities with racking / shelving systems.

DO Store loose small or irregularly-shaped items in boxes Store heavier items on lower levels of a shelf Store frequently used items at waist or chest level Secure bars or straps across the shelf to keep items from falling off DO NOT Overload the storage shelves Struck by falling object Case study:

A worker was tasked to fix ceiling lights in a warehouse for dried food He was standing near a rack of sugar A co-worker heard a loud crash and found the worker crushed under 6,000 kg of sugar The shelving was found to be old and rusty Lesson learnt: Store heavier items on the ground or lower layers Report any defects of the shelves to your supervisor Cut by object Cuts may occur when working with sharp tools and handling broken glass or ceramics. DO

Wear cut-resistant gloves Use the correct tool Work on stable flat surfaces Cut in a direction away from yourself Wash & store sharp tools separately from other tools Maintain tools to keep them sharp Wrap up sharp objects before disposing them Label trash that contain sharp objects DO NOT Use blunt cutting tools

Cut by object Case study: Staff was using a cleaver to cut chicken into pieces He used his left hand to hold the meat and right hand to chop While chopping, left hand slid into the path of the cleaver The tips of his index and middle fingers were cut off Lesson learnt: Wear wire mesh gloves when using cutting tools Sharpen tool regularly so less force is needed when cutting Replace manual cutting work with machines where possible Cut by object Machines (e.g. food processors) should be equipped with guards, and training is required before operating them. Regular maintenance helps prevent accidents due to faulty machinery. DO

Tie up long hair and wear hairnets Switch off and unplug machine when not in use DO NOT Wear loose clothing with long sleeves Wear jewellery when using a machine Repair faulty machines if not qualified to do so Repair or clean machines when it is running Cut by object Case study:

Staff was using a meat-mincing machine during work While the machine was still running, she used her hand to remove meat that was stuck inside Her thumb and index finger were severed Her toe was used to create a new thumb Skin from her leg was used to patch the open wound Cut by object Lesson learnt: Lock machine guard in place when using machine Switch off and unplug machine before cleaning or servicing Use a proper tool (e.g. tongs) to remove anything stuck in the machine Exposure to extreme temperatures

Working in an extremely hot or cold environment can cause stress to our bodies. Symptoms include dizziness, nausea and fatigue. DO Wear clothing suitable for the work environment Wear anti-slip shoes when floor is slippery (cold env.) Switch on fans (hot env.) Take regular breaks and drink plenty of water Get help and stop work when feeling unwell DO NOT Work alone

Exposure to extreme temperatures Improper handling of hot objects / liquids can cause burns or scalds, which happen frequently in kitchens. DO Wear heat resistant protective gloves / sleeves Use tools to handle hot objects (e.g. tray grips) Pour hot liquids slowly to avoid splashing Keep liquid levels in containers low to avoid spilling Place warning labels/signs on hot objects Pay attention to these warning signs DO NOT

Place hot objects near the edge of work stations Open cookers when they are under pressure Exposure to extreme temperatures Case study: Staff was using a mushroom press machine to iron clothes Top arm of machine suddenly came down on her arm and burnt it Machine controls were found to be faulty Lesson learnt: Wear heat-resistant sleeves

Maintain machines on a timely schedule Isolate machines that are suspected to be faulty Fires and explosions Common causes of fire and explosions are improper storage, accumulation of flammable materials, or faulty electrical installations, most frequently in kitchens. Insert pictures of pot handles on stove, or flammable materials DO Turn off electrical power / gas flames when not in use Keep work area free of flammable liquid and powder

Clean the exhaust hood and stove top regularly Keep power sockets clean and dry DO NOT Leave a flame unattended Store flammable items close to a heat source Fires and explosions Case study: Staff was trying to light up gas oven Oven suddenly exploded and the doors blew open The staff was struck on his head by one of the doors Gas had likely built up in the oven when staff was trying to light it

Lesson learnt: Avoid leaving the gas valve open for more than 5 seconds Do not leave ovens unattended when it is operating Ventilate the oven adequately between attempts to light it Exposure to electrical current Working with electrical equipment carries a risk of electrocution, burns and even death. DO Report any damaged wiring found

Replace/isolate the damaged equipment Switch off and unplug equipment when not in use Put electrical cords away neatly Keep cords, sockets and the area around clean DO NOT Overload an electrical point Use damaged electrical equipment Repair damaged equipment if not qualified to do so Exposure to electrical current Case study:

Staff was operating an electronic cash register in a night club She touched the power plug and suffered electrical burns on her hand Power plug was found to be broken Sticky tape was used to secure plug to socket Live wiring inside the plug was exposed Lesson learnt: Visually inspect equipment & electrical installations before use Report any equipment found with defective parts Exposure to harmful chemicals The chemicals used at work can be harmful to our health. Inhaling the vapours and regular contact with these chemicals can lead to breathing and skin problems. DO

Read the label and understand the safety precautions Ensure storage containers are in good condition Open windows and doors when using chemicals Switch on fans and exhaust ventilators if available Wear chemical resistant gloves Close containers tightly immediately after use DO NOT Use chemicals that you cannot identify Store incompatible chemicals together

Exposure to harmful chemicals Case study: Plumber was using a chemical to unclog a drain in a hotel Some of the chemical spilled onto his trousers It caused extensive chemical burns to his legs Plumber did not know that the chemical was corrosive Employer did not train their staff on chemical safety Lesson learnt: All staff should be trained before handling chemicals Staff should voice out he was unfamiliar with the chemical Staff should have put on chemical resistant gloves & apron

Aggression Aggression is hostile and violent behaviour that ranges from verbal to physical abuse. This is commonly experienced by staff in the service sector and may also occur between co-workers. DO DO NOT Handle the situation in the presence of others Talk calmly, stay objective and acknowledge the aggressors distress Keep a distance/barrier between aggressor & you Raise your voice in response Attempt to resolve a conflict alone

Fatigue Fatigue includes physical and mental exhaustion. Once fatigued, you are more likely to be careless and prone to making mistakes. This will increase your chances of getting injured at work. Signs of fatigue: Frequent yawning Difficulty paying attention Slower working speed Dozing off at work DO Keep workplace brightly lit and well ventilated Take regular breaks during long shifts Fatigue Case study: A delivery man was driving his truck during the night shift At 5am, he did not take his compulsory break for the shift While driving, he crashed into another vehicle

He was thrown out of his vehicle and fractured his skull It was found that he did not use the seat belt Lesson learnt: Follow basic safe practices for your work activity Do not skip breaks scheduled by the company Noise-induced deafness Frequent and prolonged exposure to loud sounds during work can cause permanent hearing loss. Hearing loss can lead to increase risks of getting into an accident. DO Wear ear plugs/muffs properly Take breaks in quiet places

Rotate noisy work with colleagues Maintain your hearing protectors DO NOT Use hearing protectors that are damaged or in poor condition Noise-induced deafness Exposure limit (without protective gear) Use ear plugs Use ear plugs and ear muffs 8 hr 2 hr 31 min 48 min 15 min

5 min 1.5 min 28 sec dB(A) 60 70 75 80 85 90 95 100 105 110 115 120 125 Examples conversation shower toilet flushing

alarm clock passing truck food processor food processor motorcycle (riding) event speakers rock band ambulance siren thunder balloon popping Noise-induced deafness Overview of accident site Case study:

Worker was crossing a vehicle lane while looking in the another worker direction A vehicle was travelling along the vehicle same lane and the driver was also looking away Direction of travel Both the driver and worker failed Direction of sight to notice each other Worker was suffering from noise-induced deafness He did not hear the vehicle approaching and was run over END

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